Venue Manager

The Venue Manager will be responsible for the back of house venue operations and day to day management of the Venue Crew (Lighting & Stage Carpenters), Facilities Management, Cleaners, Security Systems etc.

Venue Operations:

• Work closely with all departments to ensure the venue and all events operate smoothly and efficiently


• Work with the Head of Operations and General Manager to oversee the ongoing development of the venue procedural and policy documents


• To be responsible for the day-to-day management of the front of house with the Head of Operations.


• Support the development of the Duty Managers’ handbook with the Head of Operations and ensure that procedures to support compliance to licensing, safety or other legislation are carried out.


• To manage the ongoing services and compliance of suppliers and contractors as required, including but not limited to maintenance, security, sanitary and cleaning.


• To work with the management team at the O2 and follow all requirements and obligations of the lease with the General Manager and Producers


• To act as a key-holder and to be on the emergency call-out list


• To be responsible for the day-to-day management of the building fire safety and procedures.


• Lead the venue team, communicating effectively to ensure the smooth running of the operation with a motivated staff team


• Work with the catering company, Rhubarb, and Director of Ticketing to manage the system to provide the necessary booking information on a weekly and/or daily basis as necessary.


• To support the Head of Operations to maintain and keep up to date the correct personnel licenses and permits as required to operate the venue.


• To work closely with the General Manager, Directors of Marketing and Ticketing in the delivery of press night, media nights, galas, sponsor evenings, meet and greets and performance buyouts.

Audience Communication:

• Input on audience communication and development alongside the Director of Marketing, Ticketing team, Head of Operations & General Manager


• Work closely with other members of staff especially the Director of Ticketing and Catering Company to develop and maintain a coordinated approach to customer care and to ensure a high standard of service providing a friendly, welcoming, professional, efficient and accessible service for all guests to the venue


• To deal with all matters raised by members of the public visiting the building and when necessary, resolve and respond to all issues or complaints received.

Finance:

• To work alongside the Head of Operations and to oversee the venue and operations budget with the aim to maximise income and minimise expenditure wherever possible, without jeopardising the quality of the work.


• Provide accurate payroll and invoice information for the venue staff, suppliers and contractors to the finance and accounting personnel


• To be familiar with KPI-s and service level requirements and analyse financial results, putting action plans in place where corrective measures are required, considering the operational flow

Health & Safety:

• Ensure that the building conforms to and exceeds Accessibility and Health & Safety requirements, and is always clean and tidy, recognising opportunities for improvement


• Carry out regular checks ensuring all spaces, internal and external, all fittings, equipment and resources are well maintained, in good working order and to take appropriate action when they are not


• To promote the venue’s health and safety policy in conjunction with current health & safety legislations and ensure that all members of staff are trained in and comply with emergency and safety procedures and adhere to policies, including Equalities (diversity, access, equal opportunities), Environmental and Health & Safety


• Ensure that all staff are familiar with the venue’s fire evacuation procedures and other emergency procedures, and that staff receive regular fire awareness training and take part in regular fire drills and other emergency response exercises, carry out daily checks and keep records up to date.


• Liaise with all staff to ensure that all users of the building receive safety and building inductions and are fully versed in building procedures and fire and evacuation procedures.


• Work with the Catering Manager and Stage Manager to ensure that the back of house, kitchens and public areas of the building are always presented in the best way possible in terms of cleanliness, general maintenance and health and safety.


• Liaise and cooperate at all times with the management, security and accessibility teams for The 02 being aware at all times of the requirements of the lease agreement;


• Work closely with the Head of Operations, General Manager and Production Manager to develop, implement and keep updated risk assessments


• Take lead operational responsibility for the safety and security of the building, ensuring that systems and procedures for security are followed at all times and that correct opening up and locking up procedures are followed


• Oversee the emergency, evacuation safety and incident procedures for the building in consultation with the Head of Operations, General Manager and the Production Manager


• Oversee the recruitment and training of First Aiders and make sure correct accident records are kept and appropriate first aid supplies are available[LS3]


• Attend weekly meetings with catering, merchandise and security contractors to review operational challenges and amend processes to enhance the operation

Human Resources:

• Be familiar with latest Data Protection legislation and help to implement and uphold best practices


• To be responsible for drawing up of staff rotas, alongside the HOD’s and General Manager.


• To be responsible alongside the Head of Operations and General Manager for the recruitment, induction, development and training, supervision and line management of venue staff


• Train and oversee FOH staff members in the MMtP procedures and policies


• To be responsible, alongside the General Manager, for the recruitment, induction, development and training, supervision and line management of venue staff[LS4]


• Hold and keep up to date the correct personnel licenses and permits as are required to operate the venue[LS5]


• Carry out any other duties that may arise to fulfil the main objectives of the post and the aims of MMtP.

Skills and Experience

Essential:

• Proven experience in a commercial theatre production/venue management or supervisory role


• Strong decision-making capabilities.


• Ability to work collaboratively with a team.


• Excellent communication, collaboration, and delegation skills.


• Proven ability to develop and maintain operational processes


• Ability to motivate and lead people and hold employees accountable.


• Strong working knowledge of operational procedures and strong report analysis skills.


• Experience managing building maintenance and third-party facilities suppliers

Desirable:

• Experience working in the theatre or immersive experience environment.


• Working knowledge of human resources processes.


• First Aid At Work


• Personal License Holder


• IOSH qualification