Vermeer.ai Training Manager

KEY RESPONSIBILITIES

Training Design & Delivery 

• Designs and produces comprehensive training decks and materials tailored to various audiences and skill levels (beginners, power users, leadership)
• Coordinates and schedules training sessions for POP teams and key entities across France, US, and UK
• Facilitates engaging, interactive training sessions — both in-person and remotely
• Continuously updates training content to reflect new features, product updates, and evolving use cases 

Field Engagement & Adoption 

• Goes into the field to work directly with teams and business units, understanding their specific needs and challenges
• Provides hands-on, live demonstrations of Vermeer use cases in real-world scenarios
• Builds traction and enthusiasm by showcasing the concrete value and impact of the platform
• Identifies and nurtures internal champions and early adopters to accelerate organic adoption
• Collects field feedback and insights to inform product and marketing teams 

Customer Care & User Support 

• Serves as the primary point of contact for key users, providing timely and effective support
• Troubleshoots user issues, answers questions, and guides users through platform functionalities
• Handles administrative requests related to user accounts, access management, and platform configuration
• Tracks and documents recurring issues and user requests to identify improvement opportunities
• Escalates technical issues to the appropriate teams and ensures proper follow-up 

Support Team Management 

• Trains and onboards the India-based support team, ensuring they are fully equipped to handle first-level user requests
• Defines support processes, guidelines, and escalation procedures
• Monitors support quality and consistency, providing ongoing coaching and feedback
• Ensures seamless coordination between the India support team and the central Vermeer team 

 Skills & Qualifications 

• 6+ years experience
• Proven experience in training, enablement, customer success, or a related role, preferably in a tech/SaaS/AI environment
• Excellent presentation and facilitation skills, with the ability to engage and energize diverse audiences
• Strong interpersonal skills and a genuine passion for helping others succeed
• Ability to translate complex technical concepts into practical, easy-to-understand guidance
• Highly organized with strong project management skills
• Experience managing or coordinating offshore/remote support teams is a plus
• English-native; French is a strong plus 

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