Veterinary Operations & Customer Success Coordinator

ZYTCA is a fast-growing vet-tech start-up revolutionising veterinary diagnostics through rapid in-house PCR panels and AI-driven pathology. As we expand across the UK and beyond, we’re looking for a versatile, proactive Veterinary Nurse to join our Oxford-based team in a hybrid role that blends customer service, internal operations and sales support.

🧬 What You’ll Do

You’ll report directly to our Sales Manager, but work closely day-to-day with our CEO, CSO, and senior scientists and vets — gaining exposure to every part of our innovative business. This is a developing role with real scope for growth, so we’re looking for someone eager to learn, contribute, and evolve with us.

Your responsibilities will include:

• Customer Service & Technical Support
• Responding to client enquiries and troubleshooting PCR kit usage
• Providing warm, professional support across phone, email, and chat
• Liaising with veterinary practices to ensure smooth onboarding and usage
• Stock & Lab Operations
• Managing inventory of diagnostic kits and lab consumables
• Coordinating stock levels, deliveries, and reordering
• Supporting day-to-day lab logistics and documentation
• Sales & Outreach Support
• Cold calling and scheduling meetings with veterinary practices
• Assisting the sales team with lead generation and follow-ups
• Preparing materials and coordinating demos or training sessions
• Team & Office Support
• Jumping in wherever needed to keep the lab and office running
• Supporting internal projects, SOP updates, and team communications

• Veterinary nursing background with a passion for diagnostics and innovation
• Strong customer service skills and a friendly, solution-focused attitude
• Comfortable with computers and basic software tools (email, spreadsheets, CRM)
• Experience in stock management or lab logistics is a plus
• Experience or knowledge of ISO 9001 or ISO 13485 a bonus
• Willingness to learn, adapt, and grow with a fast-paced team
• A proactive mindset and genuine desire to progress within the company

• A fun, flexible, and mission-driven team culture
• Full training provided - we’ll support your growth every step of the way
• Opportunity to work at the cutting edge of veterinary science and technology
• £300-£500 CPD annual allowance
• Up to two days/annum paid CPD leave
• Availability to attend key industry events such as LVS etc.
• £25–£32k annual salary, depending on experience
• 5 days per week on-site
• Core hours 9–5pm, with flexibility
• 25 days + bank holidays annual leave