Veterinary Receptionist

Job Title: Receptionist

Location: Northwest Veterinary Specialists – Sutton Weaver, Cheshire & The Eye Vet, part of Linnaeus

Job Type: Permanent

Are you a confident, compassionate communicator with a passion for delivering outstanding client care?
Northwest Veterinary Specialists is looking for an organised and proactive Referral Receptionist to join our dedicated Client Care Team.

Northwest Veterinary Specialists is a multi-discipline veterinary hospital with an opportunity for someone to join the Client Care team. At Northwest, we pride ourselves on offering exceptional care to pets, clients, and referring vets. Our reception team is the first point of contact—setting the tone for a reassuring, professional, and positive client experience.

About the Role

As a Referral Receptionist, you will play a key role in supporting the smooth running of the hospital’s front-of-house and admin services. This role is fast-paced, varied, and perfect for someone who thrives in a client-focused environment.

Key Responsibilities

• Providing a warm, welcoming, and professional first impression to clients, visitors, and referring vets
• Managing incoming calls and emails, including booking referrals and offering clear guidance
• Checking clients in and out and supporting them throughout their visit
• Processing payments, insurance queries, and administrative tasks
• Maintaining accurate client records and ensuring referral information is handled correctly
• Communicating effectively with clinical teams to support workflow and patient management
• Upholding high standards of confidentiality, professionalism, and client care at all times
• Occasional cover at another local referral site The Eye Vet.

About You

We’re looking for someone who is:

• Friendly, empathetic, and confident in speaking with clients
• Highly organised with excellent attention to detail
• Able to multitask and remain calm under pressure
• A strong team player with a positive, proactive attitude
• Comfortable using computer systems and learning new software
• Previous veterinary, reception or customer service experience is beneficial but not essential—full training will be provided
  

We have availability for 1 full-time position or 2 part-time positions. Shifts vary in the week. Evening and Sunday work is required every or every other week depending on the position. Full-time working 40h per week and part-time 20h per week.

Previous veterinary experience is desirable. This role is suitable for an experienced individual working in a customer service environment being confident in handling payments and dealing with clients in empathetic circumstances.

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme

Wellness program including:

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About us

Northwest Veterinary Specialists, formerly Northwest Surgeons, established in 2003, grew from a family run business to become one of the Northwest's leading orthopaedic referral hospitals. Following the introduction of Internal Medicine in 2009, Northwest Veterinary Specialists evolved into a Multi-Discipline Veterinary Hospital.

We are situated in a purpose-built multi-discipline Veterinary Hospital offering 24 hour in-patient care facilities with a qualified clinical team, located just off Junction 12 of the M56.

At Northwest Veterinary Specialists, we aim to enhance the lives of our patients, by providing effective, appropriate, surgical and medical solutions when specialist input is required.

Northwest Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Northwest Veterinary Specialists, Linnaeus or the role, please contact our Talent Acquisition team at [email protected]. 

#LI-OH1 #LI-Onsite 

Salary Value: £26,701.00 per annum;

Salary Description: Full-time equivalent;