Viewing Agent (Full-Time)

Location: Edinburgh
Department: Lettings
Reports to: Client Services Manager
Hours per week: ​37.5 hoursAs part of the Edinburgh Lettings Team, you will act as the principle viewer for all marketed properties and ensure that our viewings process is carried out in a highly efficient manner in order to best support the Portfolio Managers. You will demonstrate a clear understanding of, and a shared passion for, our beliefs and values.

You will seek to maximise the conversion rate of viewings to successful tenancies while providing exceptional customer service in-keeping with the Rettie & Co. brand. In addition, you will work collaboratively with your colleagues to ensure that detailed and accurate feedback is collected to inform the decision-making processes of the Portfolio Managers and their Landlord clients.You will be responsible for the following:

Driving Portfolio Performance – to be providing a highly effective viewings service, supporting the Portfolio Managers to improve the performance of their assets under management.

Managing Administration – to be organised and diligent in your administration of the viewings process.

Excelling in Client Care – take the time to ascertain the individual needs of all prospective tenants, ensuring they are provided with detailed information with regards to the property and the Rettie & Co. tenant application process.

Maintaining Company and Operational Standards – to ensure standards are met by complying with company policies and procedures.

• Good knowledge of Edinburgh areas and the geography of the city.
• Proficient in the use of IT systems including MS Word, Excel, & Outlook
• Good attention to detail
• Experience in a customer facing role
• MUST hold a current clean driving licence

• Customer Focus
• Communication
• Collaboration
• Problem Solving & Innovation
• Planning & Organising
• Positive Mindset