VIP Manager - Hybrid

Our Client

Our client is a young and growing crypto igaming startup that’s redefining the future of gaming with blockchain technology and decentralized economies. Their mission is to create innovative, immersive experiences for players while integrating crypto in ways that push the envelope.

Role of the VIP Manager

As VIP Manager, you will own and execute the VIP strategy, managing a portfolio of high-value players across multiple regions. You’ll be responsible for nurturing relationships, identifying opportunities to boost lifetime value, and delivering tailored campaigns and rewards to ensure elite customer satisfaction and retention.

Key Responsibilities of the VIP Manager

• Player Relationship Management - Build and maintain strong personal relationships with top-tier VIP customers, ensuring high engagement and satisfaction levels.
• VIP Program Strategy & Execution - Design and optimize the VIP experience - from onboarding to personalized promotions, exclusive events, and retention initiatives.
• Data-Driven Personalization - Use player data and behavioral analytics to segment users, track activity, and anticipate needs - delivering relevant, real-time value.
• Issue Resolution & Support - Act as the main point of contact for VIP clients, resolving issues quickly and professionally.
• Collaboration - Work closely with product, marketing, operations, and support teams to align on VIP goals, campaigns, and service improvements.
• Reporting & KPIs - Track key metrics including retention rate, lifetime value (LTV), average revenue per user (ARPU), churn.

Skills and Capabilities of the VIP Manager

• Proven Experience - 3+ years of experience in a VIP or Account Manager role in the iGaming sector
• Crypto & Web3 Knowledge - Familiarity with cryptocurrency and blockchain ecosystems; able to speak the language of Web3-native players.
• High Emotional Intelligence - Strong interpersonal skills, discretion, and the ability to connect with players from diverse cultures and backgrounds.
• Analytical Mindset - Experience using CRM tools, player segmentation, and analytics platforms to inform decision-making.
• Communication Excellence - Fluent written and verbal English (additional languages a bonus). Clear, persuasive, and confident communicator.
• Flexible & Resilient - Comfortable working in a high-paced, remote startup environment. Willing to work non-standard hours (VIPs never sleep!).

Nice to Have

• Previous experience in a crypto casino or Web3 gaming platform
• Existing network of high-rollers or affiliate connections
• Fluency in additional languages

What's on Offer:

• Competitive Salary + Performance-Based Bonuses
• Hybrid Work Model - London Office with Flexible Remote Options
• Opportunity to Shape the Future of Web3 Gaming & Community Engagement
• Freedom to test, fail, and scale fast - backed by a team that knows how to win
• Crypto & Gaming Allowances