VodafoneThree - Change Analyst

## \n\nLocation: Any VodafoneThree Office Location \\+ Hybrid \nSalary: Excellent basic salary plus bonus and Vodafone benefits \nWorking hours: Full time 37.5 hours per week \u2013 Monday to Friday \n \nSecurity Clearance: This position requires the ability to obtain an Enhanced Security clearance. \n \n \n \nHybrid \n \nWe believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don\u0027t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. \n\n\n## \n\nWho We Are \n \nWe\u2019re here to build a network the UK can count on \u2013 one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online \u2013 we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future\u2019s being built \u2013 today. \n \nWe\u2019re creating more than the UK\u2019s best network. We\u2019re helping close the digital divide, empower communities and drive meaningful progress. \n \nWe believe that everyone should feel they belong. Whoever you are and whatever your story, there\u2019s space for you here. We\u2019re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. \n \nYou\u2019ll join a team that genuinely cares \u2013 about each other, about our customers, and about the future we\u2019re building. From day one, you\u2019ll be welcomed, valued and encouraged to bring your whole self to work. \n \n \n \nWhy VodafoneThree \n \nJoin us and you\u2019ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. \n \nWe\u2019re not just expanding connectivity; we\u2019re reimagining what a connected nation looks like. With \u00a311bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. \n \nYou\u2019ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you\u2019ll be helping to build a future that works better for everyone. \n \nWe move at pace, because what we\u2019re building matters \u2013 and we\u2019re learning as we go. We\u2019re proud of the progress we\u2019ve made, but we\u2019re just getting started. \n \nJoin our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. \n\n\n## \n\nWhat you\u2019ll do \n \nAs part of the Change Management team, you\u2019ll operate within an ITIL\u2011aligned framework, using standardised processes to manage technology change efficiently and effectively. Your work will help minimise change\u2011related incidents, protect service quality, and support the smooth day\u2011to\u2011day operation of VodafoneThree and our customers. \n \nYou\u2019ll take ownership of the governance of the Change Management process, ensuring all technical changes are thoroughly reviewed, assessed, communicated and accurately closed in line with agreed service level agreements. \n \nYou\u2019ll also play a key role in driving continuous improvement across change planning and deployment, using defined KPIs to maintain platform stability and deliver a reliable experience for VodafoneThree and its customers. \n \nPlease note that this role requires the successful candidate to be eligible for security clearance. \n \n \n \nWho you are \n \n\n\n * ITIL v4 Foundation certificate or similar knowledge \n * Understanding of Change Management methodology \u0026 principles (ITIL or similar) \n * Organised and delivery focused, strong planning skills, effective time-management \n * Ability to operate within a team and under your own initiative \n * Knowledge of mobile and fixed line telecoms advantageous \n * Proven ability to build and maintain relationships with key stakeholders, both internally and externally, through strong communication \n * Be able to translate complex issues and information into simple, key messages and actions \n * Ability to interpret, analyse and present appropriate data to all organisational levels \n * To attain enhanced security clearance where the classification of data you are handling or Customer you are working with requires it \n\n\n\n \n \nWorried that you don\u2019t meet all the desired criteria exactly? \nWe know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. \n\n\n## \n\nWhat we offer \n \nWe care about our people\u2019s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. \n \n \n \nNeed to Know \n \nWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. \n \nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. \n \nWe use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. \n \nDuring the interview, we want you to rely on your own knowledge and skills to show us who you really are\u2014your personality, creativity, and abilities. Above all, we\u2019re looking for authenticity and can\u2019t wait to get to know the real you. \n\n\n## \n\n#VodafoneThree \n#LI-Hybrid\n