Working hours: Full time 37.5 hours per week - Monday to Friday Managing a portfolio of around 120 SME accounts, you will combine strong account management with a commercial focus to identify and convert new revenue opportunities within your existing customer base. You will handle both inbound and outbound customer calls, building trusted relationships that support customer retention, satisfaction and long-term growth. Working across a broad range of business customers, you will respond to queries efficiently while proactively identifying opportunities to add value through cross-sell and upsell solutions. You will also play an important part in improving customer experience and driving NPS through consistent, end-to-end service excellence. You are an ambitious sales professional with some early experience in a B2B or customer-facing sales role, and you are ready for the next step in your career. You are motivated by targets, enjoy building relationships and are keen to develop your skills in account management, solution selling and commercial growth. You will bring: Strong interpersonal and communication skills, with the confidence to engage customers professionally and clearly. A genuine interest in technology, digital solutions and how they support business growth. A positive, proactive attitude and a willingness to learn, develop and take feedback on board. A team-focused mindset, with experience working well with others to achieve shared goals. The ability to understand customer needs, build rapport and contribute to long-term relationships. Good organisation and attention to detail, with an understanding that quality and timeliness matter. Commercial awareness, with an interest in developing your understanding of P\u0026L and broader business performance.
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