VodafoneThree - Consumer Strategy Lead

## \n\nLocation: London + Hybrid \nSalary: Excellent basic salary plus bonus and Vodafone benefits \nWorking Hours: Full time 37.5 hours per week \u2013 Monday to Friday \n \n \n \nHybrid \n \nWe believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don\u0027t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. \n\n\n## \n\nWho We Are \n \nWe\u2019re here to build a network the UK can count on \u2013 one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online \u2013 we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future\u2019s being built \u2013 today. \n \nWe\u2019re creating more than the UK\u2019s best network. We\u2019re helping close the digital divide, empower communities and drive meaningful progress. \n \nWe believe that everyone should feel they belong. Whoever you are and whatever your story, there\u2019s space for you here. We\u2019re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. \n \nYou\u2019ll join a team that genuinely cares \u2013 about each other, about our customers, and about the future we\u2019re building. From day one, you\u2019ll be welcomed, valued and encouraged to bring your whole self to work. \n \n \n \nWhy VodafoneThree \n \nJoin us and you\u2019ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. \n \nWe\u2019re not just expanding connectivity; we\u2019re reimagining what a connected nation looks like. With \u00a311bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. \n \nYou\u2019ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you\u2019ll be helping to build a future that works better for everyone. \n \nWe move at pace, because what we\u2019re building matters \u2013 and we\u2019re learning as we go. We\u2019re proud of the progress we\u2019ve made, but we\u2019re just getting started. \n \nBe a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. \n\n\n## \n\nWhat you\u2019ll do \n \n\n\n * Partner with segments and channels to consolidate roadmaps, identify synergies and gaps against Joint Business Plan (JBP) targets, and provide strategic recommendations. \n * Conduct horizon scanning to assess market trends, regulatory changes, and competitor or new entrant strategies impacting the strategic roadmap. \n * Lead the bi-annual multi-year planning cycle, ensuring alignment with annual planning, prioritization, and evolving business priorities. \n * Monitor progress against strategic milestones and JBP targets; proactively manage risks and recommend corrective actions to keep plans on track. \n * Deliver strategic analysis and white papers to support decision-making and new business opportunities. \n * Collaborate with central strategy teams to ensure the roadmap reflects UK-wide market trends and strategic priorities.\n\n\n\n## \n\nWho you are \n \n\n\n * You bring experience in consumer or commercial strategy, ideally within UK telecoms or another complex, fast\u2011moving environment\n * You enjoy structured problem\u2011solving and are comfortable facilitating thoughtful, inclusive discussions with senior stakeholders\n * You have a natural ability to translate consumer insight and behaviour into strategic direction that feels grounded and human\n * You\u2019re confident exploring competitor and market dynamics, understanding how choices around propositions and pricing shape outcomes\n * You\u2019ve supported multi\u2011year planning and roadmapping, and are comfortable navigating change with flexibility and calm\n * You balance commercial awareness with strong analytical thinking, considering financial impact alongside long\u2011term value\n * You\u2019re curious about digital transformation and how it can create more meaningful consumer experiences\n * You value collaboration, inclusion and shared success \u2014 and you\u2019re motivated by building something lasting, together\n * Experience in using AI agents to enhance output is desirable\n\n\n\n \n \nWorried that you don\u2019t meet all the desired criteria exactly? \nWe know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. \n \nWe believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the \u2018Offer an Interview\u2019 scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application. \n\n\n## \n\nWhat we offer \n \nWe care about our people\u2019s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. \n \n \n \nNeed to Know \n \nWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. \n \nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. \n \nWe use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. \n \nDuring the interview, we want you to rely on your own knowledge and skills to show us who you really are\u2014your personality, creativity, and abilities. Above all, we\u2019re looking for authenticity and can\u2019t wait to get to know the real you. \n\n\n## \n\n#VodafoneThree \n#LI-Hybrid\n