VodafoneThree - CX Sentiment, Insights & Performance Mgr

Working Hours: Full time 37.5 hrs per week - Monday to Friday You will drive insight-led decision making to improve customer experience, influence strategic priorities, and embed performance metrics that shape business outcomes. Proven expert & deep experience in customer insights, analytics or performance management roles. Strong leadership skills with experience managing high-performing teams (both hard wired and matrix) Ability to build and maintain relationships with external Customers, external insight organizations, VF Teams (at all levels) Ability to confidently present up to Director Level and maintain clear strategic roadmap despite day to day headwinds Ability to build CX frameworks, models and opportunities, linked to strategy and storytelling to drive bottom line growth Strong analytical mindset to translate complex data into actionable insights, a strategic approach to designing data-driven decisions Expertise in data analysis tools, visualisation platforms and storytelling with data. Deep understanding of customer experience principles and metrics. Ability to influence senior stakeholders and influence/drive strategic change. Experience working in large, complex organisations. Strong commercial acumen and understanding of telecoms industry dynamics. Excellent communication and collaboration skills. Strong interpersonal skills and commercial acumen