VodafoneThree - Delivery Escalation Specialist

Working Hours: Full time 37.5 hours per week - Monday to Friday As a Delivery Escalation Specialist, you will be responsible for managing all orders that have been either expedited for early completion or escalated due to key milestones being missed. You would manage all escalations at level 2 and above. They will provide template communications to customers and arrange conference calls if required. Escalations will be owned and driven by each escalation specialist, ensuring quality and timely updates are provided. You will manage escalations with suppliers and 3rd parties along with internal operational areas, ensuring they are managed effectively, and timeframes are met. Someone with a Technical aptitude and a flexible attitude to work Organisation and time management skills are essential for this role. Resilience and the ability to work under pressure, and to pressing deadlines / SLAs. Excellent Management information skills Ability to communicate effectively both verbally and written at Customer and Senior level Must have or be eligible for SC clearance