VodafoneThree - Network Performance & CX Authority

Working Hours: Full time 37.5 hours per week - Monday to Friday Are you passionate about delivering outstanding customer experiences through cutting-edge network performance? VF3's Regional Radio team is offering an exciting opportunity for a Radio Network Performance and Customer Experience Authority to play a key role in shaping how our customers experience our network every day. In this role, you'll be at the forefront of designing and optimising our 2G/4G/5G access networks, directly contributing to VF3's market-leading performance and coverage KPIs. You'll work closely with cross-functional teams—including Business Units, Deployment, and Marketing—as well as external partners, vendors, and VIP customers to ensure our network delivers best-in-class service. This is a high-impact position where your technical expertise will help resolve customer complaints, support network campaigns, and unlock sales opportunities through superior connectivity. You'll also be involved in field-based technical reviews, coverage planning, and hardware configuration analysis, making this a dynamic and varied role. This role is central to driving Customer Experience (CX) initiatives within the region, with a strong focus on resolving VIP and corporate customer complaints through technical validation, onsite testing, and proactive engagement. By monitoring and analysing Radio KPIs, the successful candidate will help VF3 differentiate in the market, improve Net Promoter Score, and reduce churn—ensuring customer feedback directly informs network performance improvements. The role also supports VF3's strategic goals, including Best Network and NNS campaigns, through activities such as physical MSVs, ECC support, and NTQ planning. Collaboration is key, with regular interaction across vendors (e.g. Nokia, Ericsson), suppliers, UK operators (under sharing agreements), deployment teams, and internal stakeholders. Leadership in optimising access network capacity and driving innovation in radio design is a core expectation. Responsible for driving Customer Experience (CX) initiatives within the region. Strong technical expertise in 2G, 4G, and 5G radio network design, coverage planning (e.g. Atoll), and optimisation. Proven ability to analyse network statistics, drive trial logs, and KPIs to improve performance in a multivendor environment. Strategic thinker with excellent problem-solving skills and a proactive approach to continuous improvement. Effective stakeholder management and collaboration across cross-functional and virtual teams. Demonstrates ownership, curiosity, and a customer-first mindset, with a drive to build the #1 network in VF. Deep understanding of 2G, 4G, and 5G technologies. Proficiency in radio coverage planning and use of planning tools (e.g., Atoll). Experience with drive trial analysis, network statistics, traces, and logs to improve performance. Familiarity with multivendor environments and local optimization techniques (parametric and physical). Ability to work with vendors, suppliers, and other UK operators to achieve network performance targets. Demonstrated leadership in ensuring network capacity delivery and utilization. Ability to work as part of a team or virtual teams to meet challenging deadlines. Strong sense of ownership, relentless pursuit of improvement, and a customer-centric mindset. Commitment to continuous improvement and innovative problem-solving.