VodafoneThree - Payments Transformation Lead

## \n\nLocation: Newbury or London + Hybrid \nSalary: Excellent basic salary plus bonus and Vodafone benefits \nWorking Hours: Full time 37.5 hours per week \u2013 Monday to Friday \n \n \n \nHybrid \n \nWe believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don\u0027t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. \n\n\n## \n\nWho We Are \n \nWe\u2019re here to build a network the UK can count on \u2013 one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online \u2013 we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future\u2019s being built \u2013 today. \n \nWe\u2019re creating more than the UK\u2019s best network. We\u2019re helping close the digital divide, empower communities and drive meaningful progress. \n \nWe believe that everyone should feel they belong. Whoever you are and whatever your story, there\u2019s space for you here. We\u2019re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. \n \nYou\u2019ll join a team that genuinely cares \u2013 about each other, about our customers, and about the future we\u2019re building. From day one, you\u2019ll be welcomed, valued and encouraged to bring your whole self to work. \n \n \n \nWhy VodafoneThree \n \nJoin us and you\u2019ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. \n \nWe\u2019re not just expanding connectivity; we\u2019re reimagining what a connected nation looks like. With \u00a311bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. \n \nYou\u2019ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you\u2019ll be helping to build a future that works better for everyone. \n \nWe move at pace, because what we\u2019re building matters \u2013 and we\u2019re learning as we go. We\u2019re proud of the progress we\u2019ve made, but we\u2019re just getting started. \n \nJoin us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth. \n\n\n## \n\nWhat you\u2019ll do \n \nWe\u2019re uniting two major forces in UK telecoms to create the country\u2019s largest mobile network, setting a new benchmark for coverage, connectivity, and customer experience. This is a rare moment to step into a transformation of national scale, where the work you lead will help shape a culture, a legacy, and a future that redefines what great looks like for both customers and colleagues. \n \nAs Payments Transformation Lead, you\u2019ll play a pivotal role in designing the next generation of our payments landscape, using data driven insight to optimise processes and champion innovative, customer centric solutions. \n \nYou\u2019ll evaluate emerging payment methods, drive strategic change programmes, and ensure our operations remain efficient, compliant, and ahead of market trends. \n \nThis is a career defining opportunity to influence how millions of customers interact with the UK\u2019s newest and most ambitious network provider. \n \nKey Responsibilities:\n\n * Use data and analytics to uncover payment trends, customer behaviours, and key cost drivers that shape strategic decision making.\n * Segment customer payment journeys to inform smarter, insight led strategies that improve experience and performance.\n * Scan the market for emerging fintech and innovative payment solutions, assessing their potential impact and fit for our future landscape.\n * Identify opportunities to streamline and enhance payment processes, driving measurable improvements across KPIs and customer outcomes.\n * Partner with operations, analytics, billing, and cross functional teams to define data needs and translate insights into action.\n * Evaluate new initiatives through robust modelling and impact assessment, supporting business cases and strategic recommendations.\n * Lead the delivery, testing, and integration of payment transformation projects, ensuring smooth adoption and operational readiness.\n * Provide clear, insight rich reporting to senior leaders, including KPI reviews, post implementation assessments, and continuous improvement recommendations.\n\n\n\n## \n\nWho you are \n \n\n\n * Proven payments expertise gained in financial services, telecoms, retail, or similarly complex, high volume environments.\n * Strong analytical capability, with the ability to translate data into meaningful insight and strategic recommendations.\n * Experience coordinating multidisciplinary teams and driving delivery across diverse stakeholder groups.\n * Solid understanding of regulatory requirements, industry standards, and emerging fintech and payment innovation trends.\n * Confident communicator with excellent stakeholder engagement skills, able to influence at all levels and bring clarity to complex topics.\n\n\n\n \n \nWorried that you don\u2019t meet all the desired criteria exactly? \nWe know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. \n \nWe believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the \u2018Offer an Interview\u2019 scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application. \n\n\n## \n\nWhat we offer \n \nWe care about our people\u2019s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. \n \n \n \nNeed to Know \n \nWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. \n \nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. \n \nWe use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. \n \nDuring the interview, we want you to rely on your own knowledge and skills to show us who you really are\u2014your personality, creativity, and abilities. Above all, we\u2019re looking for authenticity and can\u2019t wait to get to know the real you. \n\n\n## \n\n#VodafoneThree \n#LI-Hybrid\n