VodafoneThree - Proactive Principal Specialist

## \n\nLocation: Homebased \nSalary: Excellent basic salary plus bonus and Vodafone benefits \nWorking Hours: Full time 37.5 hours per week \u2013 Monday to Friday \n \n \n \nHomebased \n \nOur homebased working means you\u2019ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our \u201cOffice in a Box\u201d home working kit will provide you with everything you need, no matter where you are. \n\n\n## \n\nWho We Are \n \nWe\u2019re here to build a network the UK can count on \u2013 one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online \u2013 we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future\u2019s being built \u2013 today. \n \nWe\u2019re creating more than the UK\u2019s best network. We\u2019re helping close the digital divide, empower communities and drive meaningful progress. \n \nWe believe that everyone should feel they belong. Whoever you are and whatever your story, there\u2019s space for you here. We\u2019re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. \n \nYou\u2019ll join a team that genuinely cares \u2013 about each other, about our customers, and about the future we\u2019re building. From day one, you\u2019ll be welcomed, valued and encouraged to bring your whole self to work. \n \n \n \nWhy VodafoneThree \n \nJoin us and you\u2019ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. \n \nWe\u2019re not just expanding connectivity; we\u2019re reimagining what a connected nation looks like. With \u00a311bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. \n \nYou\u2019ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you\u2019ll be helping to build a future that works better for everyone. \n \nWe move at pace, because what we\u2019re building matters \u2013 and we\u2019re learning as we go. We\u2019re proud of the progress we\u2019ve made, but we\u2019re just getting started. \n \nJoin our UK Networks team, where we\u2019re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen \u2013 simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. \n\n\n## \n\nWhat you\u2019ll do \n \nThe Proactive Principal Specialist leads the technical delivery of proactive broadband solutions using Zhilabs, combining coding, data analysis, and automation to identify and resolve issues before they impact customers. It drives measurable improvements in customer experience, operational efficiency, and commercial value through predictive modelling and cross-functional collaboration. \n \n\n\n * You will design and deliver proactive broadband use cases using Zhilabs to detect service issues early and improve customer experience. \n * You will develop and maintain clean, efficient code and scripts (e.g., Python, SQL) to support proactive user stories and automation. \n * You will build and optimise dashboards that visualise network and customer metrics, enabling fast and confident decision-making. \n * You will lead technical delivery of proactive initiatives from concept through backlog shaping, testing, and go-live readiness. \n * You will apply predictive modelling techniques to forecast service degradation and prevent customer impact. \n * You will implement workflow automations that reduce manual effort and support scalable, end-to-end delivery. \n * You will collaborate with cross-functional teams to validate use cases via A/B testing and ensure alignment with customer and business outcomes. \n * You will host regular interlock sessions to review defects, share insights, and identify new proactive opportunities.\n\n\n\n## \n\nWho you are \n \n\n\n * You will be proficient in Python and SQL; experience with APIs and automation tools. \n * You will have strong data analysis skills and experience with large datasets. \n * You will be skilled in dashboard creation using Power BI or Tableau. \n * You will be familiar with broadband service issues and repair processes. \n * You will have agile working experience and strong communication skills. \n * You will have the ability to translate technical insights into business outcomes. \n * You will have a strong background in service operations, technical delivery, or proactive service enablement. \n * You will have experience leading automation and data driven fault prevention initiatives, including the use of A/B testing to validate improvements.\n * You will have extensive experience and deep knowledge in Fixed and Mobile Network Design, Capacity and Performance management. \n * You will have experience in brand friendly communication through sms, email, voice campaigns \n * You will have experience of building relationships across teams and partners \n * You will have experience in CPE configuration and management using TR69 and other protocols\n\n\n\n \n \nWorried that you don\u2019t meet all the desired criteria exactly? \nWe know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. \n\n\n## \n\nWhat we offer \n \nWe care about our people\u2019s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. \n \n \n \nNeed to Know \n \nWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. \n \nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. \n \nWe use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. \n \nDuring the interview, we want you to rely on your own knowledge and skills to show us who you really are\u2014your personality, creativity, and abilities. Above all, we\u2019re looking for authenticity and can\u2019t wait to get to know the real you. \n\n\n## \n\n#VodafoneThree \n#LI-Remote\n