VodafoneThree - Retail Store Manager - Newtownards

Working Hours: Full time, 40 hours per week (includes weekend and bank holidays) You will lead, motivate, coach and develop the store team to deliver an exceptional customer experience and exceed store performance targets. You will approach every interaction with customers as an opportunity to increase revenue and customer experience, whilst using solution based selling and offering products and services that meet the customers needs. Lead the management of the Store and staff, managing operational decisions for the store Motivating the team and be involved with coaching, developing and supporting the team Maintain store performance and operations, monitoring, analysing and reporting on the performance Training on new services and refresher training of relevant and required topics Accountable for ensuring the store acts within the guidelines of the FCA Expert in systems, products and systems, particularly with new product launches Keep up to date and share market leading insights Engage with the community (I.e shopping centre, job centre) etc. Bring the customer experience into the fore front of every decision, acting as a role model to deliver brilliant customer experience Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision Demonstrated experience in retail management, including overseeing store operations and driving performance to achieve targets Proven ability to recruit, train, and develop team members, delivering effective coaching and performance management to maximise team potential and maintain high standards of customer service Track record of monitoring, analysing, and reporting on store performance to inform on improvements Experience providing exceptional customer service, ensuring all interactions are aligned with company values and customer needs