VodafoneThree - Senior Manager Defence Operations

Working hours: Full time 37.5 hours per week - Mon to Fri The Senior Operations Manager will be responsible for running several secure customer networks, including their Network Operations Centre and Security Operations Centre. You'll make sure all incidents are handled within agreed service levels, and that major incidents are managed quickly and communicated clearly. You'll work closely with customers to keep services running smoothly, improve performance, and promote continuous improvement. You'll also be responsible for meeting key operational targets, such as incident resolution times and repair times, and for applying best practices across the operations teams. You will be accountable for delivering the operational SLAs and KPIs for the Converged Network, meeting or exceeding the commitments made to the business You will ensure Best Practices for NOC and SOC are implemented across all technologies while meeting all required regulatory and audit standards (SOX/ISO). You will shape and drive NOC and SOC strategic decisions, so they align with capabilities, challenges, and opportunities You will keep the Senior Management of VBSE informed of the Major Incidents and their regular updates. You will lead and motivate the team by setting clear objectives, priorities, strategies, and policies to maximise operational efficiency and develop operational management capability. You will manage the team's financial performance to support delivery of the operational business plan. You will proactively identify methods to deliver services more cost effectively You will have a proven ability to lead, build, and develop high performing teams. You will have experience in building and maintaining strong relationships with key partners, suppliers, and customers. You will have extensive telecoms experience in operational or delivery management You will have strong experience in fixed and mobile core networks, covering call centre technologies, enterprise fixed solutions, mobile data services, prepay/online charging, and voice/VPN services. You will have experience in working in a high security area required. Defence sector experience would be an advantage.