VodafoneThree - Senior Onsite Coordinator

Working hours: Full time 37.5 hours per week - Monday to Friday You\u0027ll manage the day to day running of one of our prestigious Corporate Customers, to ensure customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy. Key Accountabilities: Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner. Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues. The supplying and QA of management information and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis. First point of contact and responsible for maintaining relationships with customer, end users and accounts team. Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving. Act as the expert front line support in offering end users\u0027 advice on device and tariff information including product range and equipment pricing. Maintain equipment storage and distribution, being responsible for audit logs. Provide enhanced service and service levels for VIP users. Support with training of all cover advisors to ensure we maintain a seamless level of service. A strong ability to build relationships with internal and external stakeholders. Previous customer service experience Ability to manage own time to always deliver great service. Excellent keyboard skills and systems knowledge including Microsoft Excel Interest / understanding of Mobile devices including features / benefits.