VodafoneThree - Webchat Sales Adviser

You will engage in online chats from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you'll be a main point of contact, ensuring they get the best advice and service possible. You will always act ethically, ensuring our customers are given the correct information to make an informed decision and adhere to our TRUST framework. Taking Ownership - Relating to your customer - Understanding their issue - Setting Expectations & Thinking Forward You will enjoy interacting with customers and providing an excellent customer experience You are motivated by being set and achieving clear targets You are resilient, able to deal with minor setbacks and stay motivated for your next customer Ideally, your experience is in webchat or live chat in a fact paced sales environment Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.