Voice AI Integration Lead (SIP / Telephony)

Voice AI Integration Lead (SIP / Telephony) in Manchester (M2) | Connected IT My career My jobs Q Quentin Your CV is more than 6 months old. Add a new one so that recruiters can see your recent experience. Upload new CV Search These jobs were popular with other job seekers Mechanical Technical Director Data Centres AECOM Manchester, Greater Manchester 20 hours ago NEW Technical Delivery Lead - Cloud Hays Manchester (M1), M1 £55000.0 - £60000.0 per annum + Circa £60,000 3 weeks ago Associate Delivery Manager Ministry of Housing - Communities & Local Government City Centre, Manchester (M1), M1 2WD £37,623 per annum A Civil Service Pension with an employer contributio 1 month ago Software Configuration & Release Management Engineer Hays Manchester (M1), M1 Up to £300.0 per day + Inside IR35 1 day ago Strategy & Integration Manager - 12 month FTC Vermelo Castlefield, Salford (M3), M3 7FB Unspecified 2 weeks ago IAM Service Lead 83zero Limited Manchester (M1), M1 £90000 - £100000 per annum + Bonus, Pension, Private Health, Perks 3 weeks ago Technical Delivery Lead Chroma Recruitment Ltd City Centre, Manchester (M2) £55k - 65k per year 3 weeks ago Solution Architect - V06657 Outsource Navigation Business Village, Preston (PR2), PR2 2YA Day rate £497.77 PAYE or £672.74 Umbrella inside IR35 1 day ago Technical Architect Connected IT Manchester (M1) Up to £80,000 per annum Pension, healthcare 2 weeks ago Solution Architect McGregor Boyall Associates Limited Manchester (M2), M2 5 days ago Voice AI Integration Lead (SIP / Telephony) Connected IT Manchester (M2) Permanent Contract; On-site Published: 1 month ago From £65,000 to £90,000 per annum Apply Save Voice AI Integration Lead (SIP / Telephony) Connected IT Apply Poor Fit Your CV is missing most of what's needed for this role. Based on resume.pdf Poor fit Strong fit Here are some jobs that are a better fit for you Rate these recommendations Strong Fit Blinds and Curtains Installer Hillarys Blinds Keighley (BD21) £50,000+ earnings p/a 1 week ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Knutsford (WA16) £50,000+ earnings p/a 3 weeks ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Shelley (HD8) £50,000+ earnings p/a 1 week ago Strong Fit Warehouse Operative Work Strata Group Limited Lodge Works, Liverpool (L33), L33 7YQ £12.71 - £13.75 per hour, Benefits Overtime and progression 1 week ago Strong Fit Warehouse Operative Work Strata Group Limited Lodge Works, Liverpool (L33), L33 7YQ £12.71 - £13.75 per hour, Benefits Overtime and progression 3 weeks ago Strong Fit Warehouse Operative Work Strata Group Limited Lower Newlands, Brighouse (HD6), HD6 1LT £12.71 - £15.35 per hour, Benefits Overtime and progression 2 weeks ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Dewsbury (WF12) £50,000+ earnings p/a 2 weeks ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Wigan (WN3) £50,000+ earnings p/a 2 weeks ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Manchester (M1) £50,000+ earnings p/a 3 weeks ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Kirkheaton (HD5) £50,000+ earnings p/a 1 week ago See why Connected IT has exclusively partnered with a pioneering technology scale-up that builds enterprise Voice AI systems. Their cutting-edge platform connects AI agents and agent-assist technologies directly into real contact-centre voice environments. They are currently undergoing significant growth and are expanding their dedicated engineering hub in Manchester. The Role Our client is seeking a senior, hands-on Voice AI Integration Lead to act as the technical bridge between complex enterprise telephony systems and production AI. This is not a traditional telecoms engineering / operations job, a generic PBX administration role, or a software developer position. You will lead the design, build, and troubleshooting of integrations that make real-time AI voice services function seamlessly in customer environments. Beyond project delivery, you will dedicate a portion of your time to internal platform engineering, using what you learn from deployments to help ensure a resilient, highly reusable, and exceptionally low-latency real-time voice infrastructure. Key Responsibilities Lead technical discovery sessions and design SIP/SIPREC and direct integration approaches for enterprise contact-centre environments. Act as the senior technical escalation point to diagnose and resolve complex SIP, RTP/media, SBC, TLS/SRTP, NAT/firewall, and interoperability issues. Represent the business credibly in technical design workshops and production readiness discussions directly with external enterprise client teams. Drive continuous improvements across the media path to reduce end-to-end latency, optimising transcoding, jitter buffering, and AI-agent response times. Convert one-off customer integrations into reusable platform capabilities, adapter patterns, and automated diagnostics. What You Need to Succeed (Core Requirements) Deep, practical knowledge of SIP signalling and troubleshooting (e.g. SDP negotiation, codec negotiation, packet loss, and jitter). Hands-on experience integrating, configuring, and operating Session Border Controllers (SBCs) such as AudioCodes, Ribbon, Oracle, or Cisco CUBE. Proven experience working with voice platforms such as Cisco, Avaya, Alvaria, Genesys, NICE, or Amazon Connect. Confidence reading and diagnosing network issues using packet captures and traces via tools like Wireshark, SIPp, Homer, or vendor trace tools. Full right to work in the UK (no sponsorship is available), the ability to pass a DBS check, and the ability to travel to UK / Ireland on occasion for work purposes without visa restrictions. Excellent communication skills and the ability to engage with both technical and non-technical stakeholders. Nice to Haves (Training Provided) Previous exposure to AI, LLMs, STT/TTS, or voicebots. Our client highly values deep, real-time voice and telephony expertise over day-one AI knowledge; they will provide comprehensive training on their AI stack. Experience implementing SIPREC in live contact-centre environments. Scripting or automation experience (e.g., Python, Node.js, Bash, Terraform). Apply Now This is a rare opportunity to transition deep telecommunications expertise into one of the most innovative and rapidly expanding areas of Artificial Intelligence. To apply or for a confidential discussion about this opportunity, please submit your CV to Connected IT today. Apply Connected IT HR Services, Recruitment & Selection 5 Jobs Similar Voice Ai Integration Lead (Sip / Telephony) Jobs Popular with Other Job Seekers Mechanical Technical Director Data Centres AECOM Manchester, Greater Manchester 20 hours ago NEW Technical Delivery Lead - Cloud Hays Manchester (M1), M1 £55000.0 - £60000.0 per annum + Circa £60,000 3 weeks ago Associate Delivery Manager Ministry of Housing - Communities & Local Government City Centre, Manchester (M1), M1 2WD £37,623 per annum A Civil Service Pension with an employer contributio 1 month ago Software Configuration & Release Management Engineer Hays Manchester (M1), M1 Up to £300.0 per day + Inside IR35 1 day ago Strategy & Integration Manager - 12 month FTC Vermelo Castlefield, Salford (M3), M3 7FB Unspecified 2 weeks ago IAM Service Lead 83zero Limited Manchester (M1), M1 £90000 - £100000 per annum + Bonus, Pension, Private Health, Perks 3 weeks ago Technical Delivery Lead Chroma Recruitment Ltd City Centre, Manchester (M2) £55k - 65k per year 3 weeks ago Solution Architect - V06657 Outsource Navigation Business Village, Preston (PR2), PR2 2YA Day rate £497.77 PAYE or £672.74 Umbrella inside IR35 1 day ago Technical Architect Connected IT Manchester (M1) Up to £80,000 per annum Pension, healthcare 2 weeks ago Solution Architect McGregor Boyall Associates Limited Manchester (M2), M2 5 days ago Voice AI Integration Lead (SIP / Telephony) jobs Voice AI Integration Lead (SIP / Telephony) jobs in Manchester IT jobs IT jobs in Manchester Infrastructure jobs Infrastructure jobs in Manchester Jobs in Manchester Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Christmas jobs Night Shift jobs NHS jobs Apprenticeship jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. 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