Void Maintenance Officer | Portsmouth

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Portsmouth area with every day travel
Hours: 37.5 Hours Per week, Monday to Friday
Salary: £26, 227.50 per year

Are you passionate about property maintenance, proud of delivering high standards, and motivated by having real ownership of your work? Join VIVO – a 50:50 joint venture between Serco and ENGIE – and help us deliver exceptional support to military families across the UK.

About the Role

We're looking for a proactive and detail-driven Void Maintenance Officer to manage and protect unoccupied Service Family Accommodation (SFA). In this mobile role, you’ll ensure empty properties remain secure, compliant and in excellent condition, ready for the next family who needs them. You’ll work independently with support from the Delivery Manager, carrying out regular inspections, managing reactive maintenance needs and providing essential reports that keep our operations running smoothly.

This is a role for someone who thrives on autonomy, responsibility and making a meaningful impact.

What You’ll Be Doing

You will be responsible for managing all SFA properties within your VOID Maintenance area. This includes completing detailed site survey reports when you take over or hand back a property, supported by a clear photographic record of internal and external condition. You will record any defects, produce rough scopes of work and identify opportunities to improve our maintenance approaches for better value and efficiency.

Security and safety are key parts of the role. You will conduct risk assessments and implement appropriate security measures, ensure each property remains weatherproof and maintained, and notify your supervisor immediately if you detect unauthorised access or vandalism. You will maintain heating and water systems appropriately to prevent deterioration and ensure the property remains compliant with statutory and mandatory requirements throughout its VOID period.

You will submit regular weekly and monthly reports to your line manager and ensure all relevant utilities information is passed to the Utilities team. Ultimately, your goal is to ensure every home leaves VOID maintenance in no worse condition than when it entered.

Alongside these responsibilities, you will lead by example across the VIVO contract, working
collaboratively with colleagues across VIVO, the Defence Infrastructure Organisation (DIO), Pinnacle and our supply chain partners.

What We’re Looking For

You should have experience in a role where performance is closely measured and have a background in service delivery. You’ll be self-motivated, capable of working independently, and confident using Microsoft Office, tablets and other digital devices. A full UK driving licence is essential.

It would also be beneficial if you have experience in VOID property repairs and maintenance, knowledge of MOD environments or familiarity with areas such as asbestos regulations, disability access requirements or energy performance standards

Why Join VIVO?

At VIVO, you’ll be part of a mission that truly matters. Every inspection you complete, every issue you resolve and every home you safeguard directly supports the wellbeing of military families. You will enjoy the freedom of a home-based, mobile role while being supported by a strong and collaborative team.

Bring your skill, your enthusiasm and your commitment to excellence, and we’ll give you the platform to grow, develop and genuinely make a difference.

Ready to Apply?

If you’re motivated, dependable and excited to play a key role in maintaining high-quality Defence accommodation, we’d love to hear from you.

Apply now and help us keep homes safe, secure and ready for those who serve.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.