VOIP Helpdesk Analyst

VOIP Helpdesk Analyst in Dummer, Basingstoke (RG25), RG25 2AD | Southern Communications Ltd My career My jobs Q Quentin Your CV is more than 6 months old. Add a new one so that recruiters can see your recent experience. Upload new CV Search These jobs were popular with other job seekers Trainee IT Helpdesk Analyst Placemently Basingstoke (RG21) From £24,000 to £32,000 per hour 1 day ago 3rd Line Support Engineer ECS Aldershot (GU11), GU11 £45000 - £55000 per annum 2 weeks ago IT Support Technician ECS Aldershot (GU11), GU11 £30000 - £34000 per annum + up to £38,000 with strong MSP experience 2 weeks ago Senior IT Technician Placr Recruitment Ltd aldershot 2 weeks ago IT Support Engineer Cluett Reeve Highcliffe, Winchester (SO23) From £30,000 to £40,000 per annum 2 weeks ago Technical Support Specialist - VoIP Nemo Resourcing Englefield, Reading (RG7) Up to £55,000 per annum Healthcare, bonus, pension, hybrid working 3 weeks ago IT Support Engineer CV SCREEN LTD. 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Based on resume.pdf Poor fit Strong fit Here are some jobs that are a better fit for you Rate these recommendations Strong Fit Blinds and Curtains Installer Hillarys Blinds Guildford (GU1) £70000.00 to £70000.00 per year 3 weeks ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Portsmouth (PO5) £50,000+ earnings p/a 3 weeks ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Salisbury (SP1) £50,000+ earnings p/a 3 weeks ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Southampton (SO18) £50,000+ earnings p/a 3 weeks ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Aldershot (GU11) £70000.00 to £70000.00 per year 1 week ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Newbury (RG14) £50,000+ earnings p/a 1 week ago Strong Fit Blinds and Curtains Installer Hillarys Blinds Wokingham (RG6) £50,000+ earnings p/a 1 week ago Strong Fit Blinds and Curtains Installer Hillarys Blinds St. John's Lye, Woking (GU21), GU21 6XR £70000.00 to £70000.00 per year 1 month ago See why We are looking for someone to join our Myphones team to handle technical faults and configuration queries related to VoIP hardware, software, and connectivity escalated from the first-line support team, to provide advice and resolutions to both technical and non-technical customers. Deliver exceptional customer focus, through excellent verbal and written communication skills via phone, email, or ticketing systems to SCG Wholesale cloud hosted telephony partners together with all SCG Direct and SCG Indirect business units. Responsibilities: Provide 2nd Line support and diagnostics of the Evonex platform and products, dealing with escalations from the 1st line helpdesk team, ensuring agreed SLAs are adhered to. Provisioning support, assisting partners with their orders and configurations, understanding the product portfolio, license requirements, handsets, and applications. Partner onboarding, working with the BDM team and communicating with new partners. Liaise with clients and colleagues via phone, email, messaging, or ticketing systems. Analysis and interpretation of SIP call traces using VOIP tools to troubleshoot and identify reported issues. Ensure comprehensive diagnostic and resolution notes are recorded in the appropriate business systems and documentation libraries. Handset configuration including bespoke provisioning template management and firmware deployment. Working alongside the Product Manager to produce training and education collateral demonstrating best practice setup and configuration. Functional testing of new platform / device / software features before their release, reporting findings to the operational and development teams, and assisting with documentation. Skills Required: Strong working knowledge and proven experience (2 years+) of SIP, RTP, and other VoIP protocols, and familiarity with configuration and troubleshooting of cloud hosted telephony systems. Logical troubleshooting and problem-solving skills in VoIP environments with a good understanding of telephony concepts including IVR, ACD, CTI. Technical expertise in configuration and troubleshooting vendor products from Cisco, Yealink, Grandstream, Poly. Ability to communicate effectively at all levels, with excellent oral and written communication in addition to clear and concise documentation skills. Industry recognised certifications such as SSCA and CompTIA Network+ are a distinct advantage. An enthusiastic team player with the ability to work both independently and collaboratively in a fast-paced environment. Innovative thinker, configuring and troubleshooting telephony solutions for complex scenarios, working within best practice and security guidelines. Continual learner as someone who reads and understands detailed technical information and challenges where appropriate, enjoys learning new things quickly, and wants to grow their role beyond its original definition. A methodical mindset solving problems by following a consistent analytical approach, with meticulous attention to detail and a strong focus on quality. Benefits: 25 Days Holiday Birthday Day Off Buy Holiday Scheme Career Development and Progression Opportunities Employee Assistance Programme Enhanced Company Sick Pay Discounted Retail Vouchers Reduced Gym Membership SCG Mobile Benefit Employee Referral Bonus Annual Salary Reviews Pension Scheme Onsite Canteen (offering free croissants and free freshly made soup daily) Free On-Site Parking Charity Events SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process. Unavailable Southern Communications Ltd Telecommunication Services 8 Jobs Similar Voip Helpdesk Analyst Jobs Popular with Other Job Seekers Trainee IT Helpdesk Analyst Placemently Basingstoke (RG21) From £24,000 to £32,000 per hour 1 day ago 3rd Line Support Engineer ECS Aldershot (GU11), GU11 £45000 - £55000 per annum 2 weeks ago IT Support Technician ECS Aldershot (GU11), GU11 £30000 - £34000 per annum + up to £38,000 with strong MSP experience 2 weeks ago Senior IT Technician Placr Recruitment Ltd aldershot 2 weeks ago IT Support Engineer Cluett Reeve Highcliffe, Winchester (SO23) From £30,000 to £40,000 per annum 2 weeks ago Technical Support Specialist - VoIP Nemo Resourcing Englefield, Reading (RG7) Up to £55,000 per annum Healthcare, bonus, pension, hybrid working 3 weeks ago IT Support Engineer CV SCREEN LTD. Guildford (GU4) £40k - 42k per year + Bonus 2 weeks ago Technical Support Specialist Nextech Group Limited Didcot (OX11), OX11 £28000 - £30000 per annum 4 weeks ago IT Technician XACT PLACEMENTS LIMITED Oxford, Oxfordshire From £28,000 to £32,000 per annum 2 weeks ago Helpdesk Analyst FBI &TMT Fareham (PO14), PO14 £14 - £14.41 per hour 1 week ago VOIP Helpdesk Analyst jobs VOIP Helpdesk Analyst jobs in Basingstoke IT jobs IT jobs in Basingstoke Support jobs Support jobs in Basingstoke Jobs in Basingstoke Full Time jobs Christmas jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Night Shift jobs NHS jobs HGV jobs Warehouse jobs Cleaning jobs No Experience jobs Administration jobs Remote jobs Admin jobs Evening jobs Tesco jobs Get hired. Find success. 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