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As our Volunteer Administrator / Receptionist, you will play a vital role in ensuring the smooth day-to-day running of our Haringey service. Acting as the first point of contact for clients, professionals and visitors, you will help create a welcoming, safe and supportive environment for everyone who walks through our doors or contacts us by phone or email.
You will manage the reception area, greet visitors, handle incoming calls and respond to general enquiries in a professional and compassionate manner. A key part of the role will involve taking and processing referrals, ensuring accurate information is recorded, and directing enquiries to the appropriate team members.
Alongside front-of-house duties, you will provide essential administrative support to the wider team. This may include:
Maintaining accurate records and updating internal systems
Supporting appointment scheduling and diary management
Printing, scanning and filing documentation
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
Discounts from various schemes
Training and personal development
A chance to make a real difference in people’s lives
Free induction and role-specific training
Support from experienced staff and regular supervision
Opportunities to meet new people and develop your confidence
Reimbursement for travel and agreed expenses
Valuable experience that can support your personal or career development
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: [email protected]
How to apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.
Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.
Closing date:
2026-02-26Auto-Apply to Receptionist/Administrator Jobs with your AI JobCopilot
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