Volunteer Support & Systems Manager

Volunteer Support & Systems Manager in Lambeth, South East London (SE1), SE1 7JY | THE MARINE SOCIETY AND SEA CADETS Search Search Volunteer Support & Systems Manager THE MARINE SOCIETY AND SEA CADETS Lambeth, South East London (SE1), SE1 7JY Permanent Published: 2 weeks ago £40000 - £42000 per annum Volunteer Support & Systems Manager THE MARINE SOCIETY AND SEA CADETS Job Title: Volunteer Support & Systems Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: Monday 6th April 2026 Assessment Day: Monday 13th April 2026 at NSC Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration. About the role: The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes. Responsibilities: To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers To manage the 'Safer Recruitment' and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To support the Head of Volunteering with the successful implementation of MSSC's volunteer strategy and other national tasks To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers. Requirements: Experience of leading the development and maintenance of digital volunteer management/ communication systems Experience of creating and maintaining complex automated workflows Experience of overseeing the administrative functions of a CRM system Experience of implementing, managing reviewing and refining administrative processes Experience developing processes which are targeted at both internal and external audiences Experience of leading projects manging change with various stakeholders If you are interested in this role, please apply now! Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role. Similar Volunteer Support & Systems Manager Jobs Popular with Other Job Seekers Team Performance Lead Ingeus North West London (NW1) Up to £40950 per annum + + Competitive benefits & performance bonus 1 week ago Delegate Sales Exec Morson Edge St James, South West London (SW1), WC2N £120 - 140 per day 2 weeks ago Supporter Care Team Leader British Red Cross City of London (EC2), EC2Y 9AL £29,737 - £31,344 per annum 1 week ago Accounts, Audit and Tax Manager Mellis Blue Ltd Edgware (HA8) 1 hour ago NEW Business Development Manager - South Panacea Selection South East London, London 1 day ago Project Worker Complex Needs Single Homeless Project Central London (WC1H), WC1X 8QY £28953.79 to £31101.42 per year 2 weeks ago Senior Property Surveyor Euro Car Parks Central London (W1) From £45,000 to £75,000 per annum Plus commission 2 weeks ago Business Development & Administration Focus Resourcing Group Brentwood (CM13) £26237 - £30000 per annum 2 days ago Functional Assessor - PIP Marylebone Ingeus South West London (SW1) up to 10% annual bonus (paid quarterly) 1 day ago Police Community Support Officer British Transport Police South West London (SW1W) From £28486.92 per annum 1 week ago Systems Manager jobs Systems Manager jobs in Lambeth IT jobs IT jobs in Lambeth Management jobs Management jobs in Lambeth Jobs in Lambeth IT Manager jobs Systems Engineer jobs Services Manager jobs Service Management jobs Systems Support Manager jobs Information Technology Manager jobs Business Systems Manager jobs Programme Manager jobs Service Manager jobs Security Operations Manager jobs Systems Management jobs Systems Analyst jobs Systems Engineering jobs System jobs Systems Coordinator jobs Totaljobs About us Work for us Media centre Partners Jobseeker Jobs Jobseeker login Salary Planner Jobseeker help centre Career advice Recruiter Courses Advertise a job Recruiter login Contact us – recruiters Recruiter advice Recruit internationally Let's connect Apps Privacy policy Terms and conditions Cookies Compliance Accessibility The Stepstone Group UK Ltd © 2026