W Lounge Supervisor

W Edinburgh is hiring a W Lounge Supervisor to join the team! With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award and entering the Forbes Travel Guide with a prestigious “Recommended” rating for 2026, now is the perfect time to join the team and take your career to the next level. We invite you to play an integral part in bringing to life this unique brand in Edinburgh. 

ABOUT W HOTELS

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. 

ABOUT W LOUNGE

W Lounge is W Edinburgh’s social hub for guests and locals alike. Open from 11am until late, W Lounge showcases the best of Scottish produce in its food offering, complimented with innovative beverage concepts. Whether guests are coming for a cup of coffee, a lunch meeting, a casual dinner or cocktails, W Lounge is the perfect place to be. Situated on the 11th floor, the space offers unrivalled panoramic view across the city, making it one of the most beautiful places in Edinburgh to work and play. In the summer months, our space expands to include our rooftop bar, W Deck, where guests can enjoy the same great service and atmosphere of W Lounge whilst soaking up the summer sun and taking in our 360 degree view of Edinburgh and beyond.

ABOUT THE ROLE

Reporting to the W Lounge Manager for W Edinburgh, the W Lounge Supervisor is responsible for directing the daily operation of the floor, ensuring the floor team works together to provide exceptional service to our guests.

We are looking for someone who is motivated, a people-person and passionate about what they do!

As W Lounge Supervisor, key aspects of your role will include:

• Help to recruit and retain the best talent on the market.


• Develop teamwork throughout your team as it grows.


• Manage the daily performance of your team, giving appropriate and timely feedback to maintain service standards.


• Lead by example, displaying the highest standards of hospitality to guests and talent.


• Deliver exceptional guest service by ensuring the team is thoroughly trained in all aspects of service.


• Resolve any guest complaints swiftly and to the full satisfaction of the guest.


• Ensure compliance with all liquor laws and licensing.


• Maintain food hygiene and sanitation standards.


• Work in collaboration with the wider Beverage and Food team.


• Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.

Our ideal W Lounge Supervisor is someone who has:

• Previous experience working in high-end, high-volume restaurants and/or hotels


• Excellent communication skills


• The ability to create memorable experiences for guests


• The ability to lead, mentor and motivate others


• A positive mindset


• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development


• Unlimited career opportunities (internationally and locally)


• Wellness and mental health programmes


• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!


• Discounts for your friends and family


• Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. 

This W hotel redefines the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

Opened in November 2023, this W hotel accommodates guests across 244 stylish guestrooms, including 45 suites.  While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be a W Lounge Supervisor with us today!