Warehouse and Technician Assistant

Job Title: Warehouse and Technician Assistant
Location: Redhill
Reports to: Distribution Centre Manager
Employment Type: Full-time

We are seeking a proactive and hands-on Warehouse and Technician Assistant to support both our warehouse operations and technical service functions. This dual-role position is ideal for someone who enjoys variety in their workday, combining physical warehouse tasks with technical problem-solving and customer interaction.

Warehouse Support

• Assist with stock movement, including receiving deliveries and preparing despatches.
• Accurately book in and despatch stock using internal systems.
• Deliver goods to customers using company vehicles.
• Support stock transfers between company sites.
• Maintain a clean, safe, and secure warehouse environment.
• Participate in regular stocktakes.
• Assist with general on-site facilities support as needed.

Technician Support

• Respond to technical queries from customers in a timely and professional manner.
• Perform quality control checks and carry out repairs on products either on-site or at customer locations.
• Document procedures and processes as required.
• Test and demonstrate new products to customers.
• Update internal systems with product configurations and customer service notes.
• Test lithium-ion batteries and ensure safety compliance.

• Physically capable of lifting 20–25kg boxes to a height of 1.6m.
• Basic mechanical skills (e.g., ability to repair bicycles or similar equipment).
• Familiarity with simple electrical products (e.g., lawnmowers) and ability to perform basic repairs.
• Competent IT skills, including experience with CRM systems and basic Excel.
• A current, clean UK driving licence is essential.

This role may evolve over time in line with business needs. Flexibility and a willingness to take on additional duties are essential. Training will be provided where necessary.