Warehouse Operative- Returns

Purpose:

At Leader Online Ltd, our values guide everything we do. We believe in the power of Teamwork, working together as one team with a shared vision. We show Care for ourselves, each other, our business, and the environment. We are Customer Centric, always placing the customer at the heart of what we do. And we act with Respect and Integrity, doing the right thing with honesty, responsibility, and accountability.

Reporting directly to the Warehouse Manager, as a Returns Operative you will be responsible for managing the process of returned goods in the warehouse. You will play a crucial part in ensuring customer satisfaction and maintaining efficient stock control by handling and processing returns items efficiently. As a Returns Operative you will ensure returned items are inspected, documented and restocked or disposed of according to company policies. 

Key Responsibilities

This role will include taking accountability for: 

Receiving Returns 

• Accepting and signing for returned goods
• Verifying returned items against return authorisation paperwork
• Inspecting items for damage or discrepancies
• Assisting with general physical activities relating to the unloading, manual handling and moving of returns

Processing Returns

• Categorising returned items based on their conditions (e.g. resale, refurbishment, disposal)
• Logging and updating returns information in the warehouse management system (WMS)
• Coordinating with customer service to resolve any issues related to returns
• Working to strict deadlines to ensure the timely processing of returns within 3 days of receipt 

Quality Control

• Conducting thorough inspections of returned goods to determine their condition and re-saleability
• Identifying and documenting any defects or damages
• Ensuring that returned items meet company quality standards before restocking.

Stock management 

• Restocking resalable items in the appropriate locations
• Ensuring that non-resalable items are process according to company policies
• Assisting in periodic stock counts and audits. 

Documentation and Reporting 

• Maintaining accurate and up-to-date records of all returned items using the computer systems provided 
• Generating reports on return trends and issues for management to review
• Filing and storing return documentation as required

Health and Safety

• Adhering to health and safety regulations and guidelines
• Keeping the returns are clean, tidy and organised
• Using warehouse equipment and machinery safely

Key Skills

• Valid Reach Truck licence licence (essential).
• Valid Counterbalance or Pivot Steer FLT licence (desirable).

• Literacy and numeracy skills 
• Keen eye for detail and accuracy 
• Ability to work independently and as part of a team
• Good physical fitness and the ability to lift and move items 
• Basic computer skills for managing stock systems
• Previous experience in a warehouse or returns processing environment
• Understanding of quality control processes and standards

Performance Standards

• Always show dignity and respect with customers, colleagues, drivers and visitors.
• Work with speed, accuracy and honesty
• Show exceptional reliability and commitment
• Handle all documents, stock and equipment with care to avoid any possible loss/damages
• Receipt and despatch all orders accurately and securely in line with Leader’s SOP’s
• Show a pro-active “can-do” attitude

• Competitive pay and benefits
• Growth opportunities and career development
• Fun, fast-paced team environment
• Chance to drive customer loyalty in a leading UK ecommerce retailer
• 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
• Length of Service holiday awards: 1 extra day for every 3 years service;
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle-to-work scheme;
• Staff discounts on the Leader product range;
• Subsidised gym membership; 
• Employee Assistance Programme, Access to Wellbeing Advice & Counselling 
• Employee Referral Bonus
• £13ph
• Shift type: 8.30am- 5pm