Warehouse Quality Control Officer

Job Title: Warehouse Quality Control Officer

Location: Clacton-on-Sea, Essex
Job Type: Full-time
Working Hours: Monday to Friday, 07:30 to 16:30
Salary: £29K
Reporting to: Warehouse Manager

About Cult

At Cult Furniture, we're not just another furniture retailer; we're a movement towards design equality. As risk takers we believe in breaking barriers and celebrating diversity, creating spaces where everyone feels welcome to express their unique style. We are the champion for all, where design and affordability go hand in hand, we're here to empower our vibrant community to create their dream homes – because Cult is for everyone.

About the Role:
We are seeking a dedicated and detail-oriented Warehouse Quality Control Officer to join our team in Clacton-on-Sea. In this vital role, you will be responsible for ensuring the quality of goods in our warehouse, managing incoming shipments, and providing support across various operational functions.

Key Responsibilities:

• Perform Goods-in Quality Control (QC) checks on incoming containers to ensure product quality and accuracy.
• Conduct stock investigations based on feedback from refunds or product damage reports and raise any issues with the suppliers using CAPS.
• Create and send Container Reports for each delivery, documenting key details.
• Implement corrective actions for goods in, including relabelling of incorrect products and correcting barcodes in the OMS for proper scanning.
• Manage QC issues, and credit claims with suppliers, in collaboration with the Merchandising Team.
• Quarantine faulty stock and take appropriate corrective actions, such as reworking products for resale or sending them to the Returns Unit for clearance.
• Respond promptly to customer service requests and queries, including email correspondence.
• Maintain the CSR (Customer Service Request) Records, ensuring Customer Services have a comprehensive database of responses to previous requests and queries.
• Support the packing team with goods-out inspections and product verifications.
• Collaborate with the stock control team on projects such as relabelling stock for items split into component codes.
• Work closely with the content team, providing product images and measurements.
• Liaise with merchandising and factory QC teams to resolve product issues and create packaging specifications.
• Assist with customer parts requests and record all tasks and issues in QMS (Quality Management System). 

Who We Are Looking For:

• Strong attention to detail and excellent problem-solving skills.
• Previous experience in quality control or warehouse operations is desirable.
• Good communication skills, with the ability to work effectively with various teams.
• Ability to manage multiple tasks and work to deadlines in a fast-paced environment.
• Proficient in using software such as Airtable, OMS systems, and QMS systems
• A proactive and adaptable approach to resolving challenges. 

What We Offer:

• Competitive Salary
• Full-time, stable role with regular Monday to Friday hours.
• A supportive team and an opportunity to grow within the warehouse and logistics sector.
• Positive working environment with clear career progression opportunities. 

How to Apply:
If you are passionate about quality control and looking to make an impact in a dynamic warehouse environment, we would love to hear from you! Apply now to join our team in Clacton-on-Sea. 

We are an equal opportunities employer and welcome applications from all backgrounds.