Warehouse Supervisor - London

Company mission

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.

Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.

At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.

To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. 

About the role

Join Relay at an exciting moment in our journey as we scale our network and drive forward our mission to transform e-commerce delivery. With 8–9 new sort centres planned over the coming years, this role plays a key part in turning that vision into reality.

As a Warehouse Supervisor, you’ll have the unique opportunity to help shape a brand-new site from the ground up—embedding best practices, building and supporting a high-performing team, and creating a strong, values-led culture from day one.

This is a hands-on, high-impact role, where you’ll be responsible for leading the day-to-day running of sort operations, ensuring a safe, efficient, and high-performing environment. You’ll have a direct impact on site performance and be an integral part of our ambitious growth plans, backed by $35 million in Series A funding.

As the Warehouse Supervisor at Relay, you can expect to have the following responsibilities 

• Overseeing sortation operations during your shift to ensure targets are met
  

• Supporting with recruitment, onboarding, and training of site operatives
  

• Leading, motivating, and coaching your team to high performance
  

• Ensuring health & safety standards are upheld and continuously improved
  

• Identifying and acting on opportunities to drive efficiency and service quality
  

• Collaborating with stakeholders to support the wider success of the site
  

We are looking for candidates who have

• Previous experience in a fast-paced operational or warehouse environment
  

• A proactive leader with strong communication and team-building skills
  

• Able to think on your feet, solve problems, and make sound decisions under pressure
  

• Comfortable using data to track performance and make improvements
  

• A hands-on, positive attitude and a willingness to roll up your sleeves

Additional experience in candidates is desirable

• Experience managing a 24/7 or predominantly night-shift operation
  

• Exposure to automation/robotics in logistics
  

• Ability to manage complex supplier relationships at site level
  

• Proven ability to scale processes and manage change in fast-paced environments

Relay is offering

• Competitive salary and equity package 

• High 25 days annual leave per year (plus bank holidays)

• Contributory pension scheme

• Free membership of the gym in our co-working space in London

• Cycle-to-work scheme

• Dynamic, entrepreneurial culture with room to grow

• Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms