Warranty Administrator

TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.

Join our team as a Warranty Administrator and ignite your career!

An exciting opportunity has become available to join our Operational Team within After Sales as a Warranty Administrator. With an exceptional team to support you, you will have the confidence and resources to provide a professional Warranty and Technical support to all of our customers across our brands. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.

So why Join Us?

Exciting Benefits:

• Free on-site parking at the office
• A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
• 25 days holiday + bank holidays
• Private Medical & Dental Insurance
• Group Life Assurance Benefits
• Annual Gym Allowance
• Discounted Milwaukee and Ryobi products
• Access to our TTi Benefits Hub which includes discounts with many high street retailers
• Support towards Eye Sight Tests for DSE use
• On-site 3rd party restaurant and coffee shop in our offices

Employee Wellbeing:

• Employee Assistance Programme with a confidential helpline available 24/7

Main Responsibilities:

• Providing administrative assistance to the After Sales team allowing them to remain responsive to customer needs
• Being accountable for ensuring all records are kept updated, and all orders are processed inline with current processes
• Being part of a team and adopting a collaborative approach across business functions and key stakeholders to ensure business functions are supported accurately and effectively
• Communicate efficiently across business functions, customer bases, and Service Partners providing continuation of service levels
• Ensuring all submitted documents are completed accurately, seeking to verify any missing information within an appropriate timeframe
• Ensuring any returns or exchanges are accurate and all relevant information has been recorded correctly and within the terms and conditions of service
• Carry out any additional tasks assigned by your line manager

Key requirements:

• Previous experience in administrative roles, particularly in maintaining records and processing orders
• Proficiency in both oral and written communication, especially in handling customer complaints and being able to communicate effectively at all levels within the organisation
• Strong attention to detail
• Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations is desirable
• A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
• Outstanding verbal communication skills and with experience of dealing with challenging customer complaints
• Strong data entry, typing and analytical skills
• Professional and empathic approach to resolving issues
• Competent in working with Excel, Word, and Outlook.
• Experience working on CRM systems. Knowledge of SAP would be advantageous