Warranty Administrator

Warranty Administrator at Hawco Group

About the role

We Offer:

• £28,350.00 annual salary + bonus


• 30 days Annual Leave


• 5 day working week (weekends off)


• Extensive Brand Training & career opportunities


• Generous retail discounts


• Maternity & Paternity packages


• Wellbeing Scheme

What’s the job?

Joining Hawco Group as a Warranty Administrator, you will process warranty claims in line with Volkswagen, Skoda and Audi brand standards as well as keeping up to date with the latest company/manufacturer news.

You will be a member of a knowledgeable, driven team that understands what you stand for.

This role would suit somebody with a fantastic eye for detail and who enjoys working to a process, with some technical understanding and previous experience in the automotive industry.

This is a full-time permanent role working 40 hours per week.

Daily responsibilities include;

• Use technical knowledge and understanding of warranty procedures to ensure effective and correct use of manufacturer’s warranty and goodwill systems.


• Apply the company warranty/ goodwill policies and procedures correctly to ensure customer satisfaction


• Submit accurate warranty claims on a daily and weekly basis.


• Ensure that all jobs passed for warranty/goodwill submissions are accurately invoiced and where deviations occur suggest improvements and corrective actions.


• Ensure the defect and quality reports are completed correctly by the workshop staff following manufacturer’s guidelines.


• Review warranty publications on Desktop daily for latest information

Key attributes and skills you need;

• Computer literate including the Microsoft Office suite


• Excellent interpersonal skills and a polite and helpful manner.


• Confident and enthusiastic with the ability to build rapport easily with a variety of customers.


• Confidence to deal with complaints and issues.


• Ability to manage your own workload in an organised approach


• Previous experience in a warranty administrator role would be advantageous.


• A strong interest in vehicle mechanics and the motor industry

Our culture

Working for Hawco Group you will be part of one of the few remaining family-owned car retailers in the Highlands which has over 70 years’ experience delivering excellent service to motorists in the north of Scotland.

We seek to build an environment that values cooperation, differing viewpoints, and diverse approaches. At Hawco Group, we are passionate about people who are enthusiastic about their work. Our team members are at the core of what we do.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

By applying for this role, you accept our Terms & Conditions and Privacy Policy which can be found at www.hawcogroup.co.uk.