Warranty Administrator

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Charles Hurst Warranty Administrator - Boucher Road, Belfast

Salary: Competitive Basic plus bonus available 

Hours: Monday - Friday 9:00-5:30pm

Gym Membership Discounts | Smart Health Virtual GP | Dental Insurance | Eyecare Vouchers | 20% off EE | 25% off O2 | Employee Vehicle Discounts – full list of employment benefits available upon request.

We have an opportunity for a Warranty Administrator to join our aftersales team. This is an important role within our business, ensuring warranty claims are processed correctly and on time, in line with manufacturer standards. This role would suit someone who is organised, accurate and takes pride in doing their job properly. The aftersales department relies on warranty being processed efficiently and correctly, so attention to detail and consistency are very important.

What the job actually involves

• Reviewing job cards and repair orders for warranty work


• Preparing and submitting warranty and goodwill claims


• Making sure all paperwork and documentation is accurate


• Monitoring warranty reports and managing rejected claims


• Processing warranty payments, credits and reconciliations


• Returning warranty parts to manufacturers where required


• Working with service advisors, technicians and manufacturers to keep the process running smoothly


• Keeping accurate records and ensuring deadlines are met

What we’re looking for

• Highly organised with strong attention to detail


• Able to manage workload and meet deadlines


• Professional, friendly and easy to work with


• Self-motivated and reliable


• Administration or automotive experience would be helpful but not essential

What you’ll get

• Competitive salary with bonus available


• Structured progression and long-term career opportunities


• Generous annual leave that increases with service


• Enhanced family leave policies


• Employee vehicle discounts and retail discounts


• Health and wellbeing benefits

What matters

You don’t need to know everything about warranty on day one. What matters is that you are organised, accurate, reliable and take pride in doing your job properly. If you stay on top of your work, pay attention to detail and take ownership of what you do, you will do very well in this role and build a strong career with us.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business


• Generous annual leave that increases with your length of service


• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave


• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs


• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing


• Dental insurance for everyday dental care and unexpected treatments


• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app


• Free will writing services to help plan for the future


• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle


• Travel insurance to help you explore with confidence


• Access to home and technology vouchers


• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.