Warranty Administrator (VAG Accredited)

COMPANY
OVERVIEW:

• As a well-established and rapidly growing automotive group with six
  leading franchise brands under their care, our client pride themselves on
  delivering exceptional customer service and operational excellence. Due to
  continued business expansion, the company is now seeking a detail-oriented,
  proactive, and VAG-Accredited Warranty Administrator to join their
  Croydon-based team. This is a fantastic opportunity to be part of a warm and
  supportive environment where your experience, initiative, and knowledge will be
  truly valued.
  

POSITION
OVERVIEW:

• As a Warranty Administrator, you’ll be responsible for ensuring
  all warranty claims are processed accurately, efficiently, and in compliance
  with manufacturer standards. You will liaise closely with the service, parts,
  and technical departments to manage the end-to-end warranty process —
  supporting operational efficiency and cash flow integrity.
  

KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:

• Prepare and submit warranty claims to relevant manufacturers and
  third-party warranty providers, ensuring all submissions are completed
  accurately and within required timeframes.
  
• Work in accordance with VAG warranty procedures and standards,
  maintaining full compliance with guidelines and audit requirements.
  
• Review and reconcile weekly manufacturer statements, investigate and resolve
  discrepancies, and chase any outstanding payments or unpaid claims.
  
• Maintain accurate records of all warranty documentation and ensure
  documentation is stored securely for auditing and compliance purposes.
  
• Support aftersales and service departments in identifying and logging
  warranty-related issues.
  
• Respond to internal and external warranty-related queries in a timely
  and professional manner.
  
• Maintain up-to-date knowledge of manufacturer bulletins, recalls, policy
  changes, and procedures.
  
• Assist with internal warranty audits and manufacturer-led inspections.
  

PREFERRED QUALIFICATIONS AND CHARACTERISTICS:

• VAG Accreditation – Essential.
  
• Previous experience in warranty administration or service
  administration role within a franchised automotive dealership.
  
• Strong working knowledge of manufacturer warranty policies and claims
  systems (e.g. DMS, VHC, Kerridge/CDK, Autoline).
  
• Excellent attention to detail and ability to spot inconsistencies or
  missing information.
  
• Strong organizational skills and ability to manage competing priorities
  in a deadline-driven environment.
  
• Confident communicator with strong interpersonal and customer service
  skills.
  
• Good numeracy skills and proficiency in Microsoft Office, especially
  Excel and Outlook.
  

CLIENT OFFERS:

• Competitive salary package, commensurate with experience.
  
• Bonus/incentive structure (based on warranty accuracy and performance).
  
• Pension scheme and employee benefits.
  
• Training and development, including manufacturer-led warranty training.
  
• A supportive team culture and modern working environment.
  
• Career progression opportunities across the wider group.