Warranty Test Technician

We are

I Need Staff Today Limited

from Wolverhampton and we seek an

Warranty Test Technician

for our client based in

Smethwick

.

Job Purpose:
Ensure that all customer warranty returns are analysed/tested in detail to confirm the faults.
Identify liability and determine acceptance tolerances
Collect root cause analysis and provide corrective feedback to resolve the issues .
Provide sufficient detailed analysis and escalate to a higher level to enable issue and trend analysis to provide information for warranty cost reduction activities.
Job Duties:
Carry out hands-on inspection and diagnostics of units and review against OEM specification to understand issues.
Ensure that analysis data is reported to Head of Engineering within agreed time scales in customer specific format as required.
Conduct detailed analysis of warranty returns, claims and costs to determine corrective and preventative actions to support both the Customer, Production and Supplier.
Provide technical support to all internal departments to maintain and improve product quality
Communicate fault and liability information to the relevant internal management in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction.
Contribute to ensuring lessons learned from warranty analysis are communicated to management to be captured on new projects
Support regular meetings with representatives from appropriate departments to establish an action plan for improving build quality to reduce warranty claims.
Ensure all products flow through the warranty department in a timely manner
Maintain the calibration system, ensuring all equipment is correctly calibrated
Undertake special projects as required
Contribute to continuous improvement activities
Write simple reports and provide information to management
Requirement/Experience/Competence/Qualifications:
Preferred understanding of fuel systems and application on engine.
Preferred understanding of hydraulic and electro-mechanical systems.
Preferred experience of using machinery.
Ability to use hand tools and measurement equipment.
Ability to interpret results and data to determine root cause analysis.
Ability to work in a diverse and dynamic environment.
Knowledge of using Microsoft excel and word applications.
Good communication and interpersonal skills.
Proven experience to work as part of a team.
Ability to present data effectively.
Problem-solving skills.
Analytical skills.
Ability to work on own initiative Qualifications and Experience Levels:
GCSE Level A-C, IVQ Technician certificate, BTec first certificate or equivalent NVQ level 2 qualification
Displays a good attitude towards work, and the aims and objectives of the company.

Hours of work

08:00 to 16.30 Mon to Friday with

hour lunch.

25 days holiday plus Bank Holiday.
Two weeks paid leave for Reservists to attend yearly training/camp.
Life Cover

3 x base salary
Pension

Employer 3% and Employee 5%, employer contribution rising to 5% after 12ths in role.
_________________________________________
Please note: At I Need Staff Today Limited we receive a huge number of applications for each job that is posted. If you are still waiting to hear from us within 2 weeks of your original application, please go to our website www.ineedstafftoday.co.uk or here on our agency profile on Total Jobs to apply for other jobs that may be suitable to you.
TPBN1_UKTJ