Waste Data Officer – 1 Month Contract

• Previous local authority or council experience is highly desirable
  


• Experience within Waste Services, Recycling, Environmental Services, or Performance & Data functions is advantageous
  

Summary

Responsibilities

• Performance Monitoring & Data Management
  
  
  
  • Develop and maintain management information systems for service performance reporting.
    
  
  
  • Ensure compliance with statutory reporting requirements, including Waste Data Flow and Environment Agency submissions.
    
  
  
  • Collate, analyze, and report performance information for stakeholders.
    
  
  
  • Produce performance reports, dashboards, and management information.
    
  
  

• Compliance & Reporting
  
  
  
  • Support compliance with waste and recycling legislation and reporting requirements.
    
  
  
  • Monitor service performance and identify trends and areas for improvement.
    
  
  
  • Ensure accurate data collection, validation, and reporting processes.
    
  
  

• Contract & Service Support
  
  
  
  • Provide statistical information to support contract administration and procurement activities.
    
  
  
  • Support performance monitoring of waste service contracts.
    
  
  
  • Assist with service improvement initiatives through analysis and reporting.
    
  
  

• Complaints, FOI & Customer Service
  
  
  
  • Coordinate responses to Freedom of Information (FOI) requests.
    
  
  
  • Assist with complaints related to household waste, recycling centers, bin deliveries, and bulky waste services.
    
  
  
  • Ensure enquiries are handled accurately and within agreed timescales.
    
  
  

• Financial Administration
  
  
  
  • Support budget monitoring and financial administration processes.
    
  
  
  • Assist with financial inputs relating to residential and commercial waste services.
    
  
  
  • Maintain accurate records and support reporting requirements.
    
  
  

• Team Support & Coordination
  
  
  
  • Support and coordinate Waste Support Assistants within the service.
    
  
  
  • Assist with workload allocation and service delivery monitoring.
    
  
  
  • Promote compliance with Council policies and procedures.
    
  
  

• Health & Safety
  
  
  
  • Promote and maintain high standards of health and safety.
    
  
  
  • Support safe working practices and compliance with relevant legislation.
    
  
  

• Stakeholder Engagement
  
  
  
  • Represent Waste Services and the Performance Data Team at meetings when required.
    
  
  
  • Liaise with contractors, partners, council departments, and elected members.
    
  
  
  • Build positive working relationships to support effective service delivery.
    
  
  

• Knowledge
  
  
  
  • Good knowledge of waste management and recycling services.
    
  
  
  • Understanding of waste industry legislation and regulatory requirements.
    
  
  
  • Understanding of public sector service delivery.
    
  
  
  • Knowledge of Health and Safety legislation and requirements.
    
  
  
  • Good understanding of GDPR and data protection requirements.
    
  
  

• Experience
  
  
  
  • Experience working in a fast-paced, customer-facing environment.
    
  
  
  • Experience using IT systems and software packages for reporting and administration.
    
  
  
  • Experience compiling, analyzing, and reporting data.
    
  
  
  • Experience handling enquiries, complaints, or service requests.
    
  
  
  • Desirable: Previous experience in a local authority or council environment, and within Waste Services, Recycling Services, Environmental Services, or Performance Teams.
    
  
  

• Skills & Competencies
  
  
  
  • Strong verbal and written communication skills.
    
  
  
  • Excellent analytical and reporting abilities.
    
  
  
  • Strong IT skills, including Excel and data management systems.
    
  
  
  • Excellent organizational and workload management skills.
    
  
  
  • Ability to build and maintain effective working relationships.
    
  
  
  • Strong customer service skills.
    
  
  
  • Problem-solving and analytical thinking capabilities.
    
  
  
  • Ability to work under pressure and meet deadlines.
    
  
  
  • Flexible approach to changing priorities and service needs.
    
  
  

• Other Requirements
  
  
  
  • Commitment to equality, diversity, and inclusion.
    
  
  
  • Commitment to safeguarding, health and safety, and data protection requirements.
    
  
  
  • Flexible approach to service delivery.
    
  
  
  • Commitment to continuous professional development.
    
  
  

Additional Information

• This is a 1-month temporary contract
  


• Rate: £19.55 per hour (Umbrella)
  


• Pay is provided on a bi-weekly basis
  


• Previous local authority/council experience is highly desirable
  


• Opportunity to work within a busy Waste Services and Performance Data team
  


• Immediate start available
  


• Responsibility for supporting the coordination of Waste Support Assistants