Water Infrastructure Customer and 3rd Party Manager

United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future:

• United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces.
• United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional future.
• United Living New Homes: Providing build-to-rent and affordable housing solutions to address community housing challenges.
• United Living Connected: Connecting people through fixed-line and mobile infrastructure, enabling seamless communication in today's digital age.

The Water Infrastructure Customer and 3rd Party Manager is responsible for overseeing the management and coordination of water infrastructure projects, ensuring compliance with regulatory requirements, and maintaining effective communication with customers and third-party contractors.

Key Responsibilities:

Project Management:

• Develop and manage project plans for water infrastructure projects.
• Coordinate with engineering teams and contractors to ensure timely and within-budget project completion.
• Monitor project progress and address any issues that arise.

Customer Relations:

• Serve as the primary point of contact for customers regarding water infrastructure projects.
• Address customer inquiries and concerns promptly and effectively.
• Provide regular updates to customers on project status and any potential impacts.

Third-Party Coordination:

• Manage relationships with third-party contractors and service providers.
• Ensure all third-party work complies with regulatory standards and project specifications.
• Conduct regular performance reviews and audits of third-party work.

Regulatory Compliance:

• Ensure all projects comply with Highways regulations.
• Maintain up-to-date knowledge of relevant regulations, standards and quality.
• Prepare and submit necessary compliance documentation.

Reporting and Documentation:

• Prepare detailed reports on project status, customer interactions, and third-party performance.
• Maintain accurate and comprehensive project documentation.

Qualifications:

• Education: Bachelor's degree in Civil Engineering, Environmental Science, or a related field.
• Experience: Minimum of 5 years of experience in water infrastructure project management or a related field.
• Skills:
  • Strong project management skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of regulatory requirements for water infrastructure.
  • Ability to manage multiple projects simultaneously.
  • Proficiency in project management software.

Additional Requirements:

• Valid driver's license.
• Willingness to travel as needed for project oversight and customer meetings.