Web & CMS Associate

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal banking. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

We’re looking for a digitally savvy all-rounder: adaptable, curious and practical, with the confidence to get stuck in and work things out. You might bring experience from a mix of roles or side projects. What matters is initiative, good judgement and the drive to make websites work better. 

The Website and CMS Manager helps keep the group’s websites accurate, resilient and easy to improve across our multi-brand portfolio. The role combines hands-on content management with strong operational discipline and a sound understanding of how websites work. 

A key priority is providing dependable cover for time critical savings and mortgage rate changes. The role will build working knowledge of the relevant publishing processes and support accurate delivery to deadline. It will also manage and improve CMS workflows, automation, maintain content quality and use analytics and SEO/GEO insight to identify practical improvements. 

The role requires rigour and diligence, alongside enough technical knowledge to investigate CMS and website issues, manipulate media, understand code where needed, and work effectively with developers, agencies and internal teams. 

Key Responsibilities 

• Support the accurate and timely publication of savings and mortgage rate changes, following agreed checks, approvals and deadlines. 
• Provide trained cover for critical publishing processes, reducing key-person dependency and supporting continuity during leave or sickness. 
• Manage day-to-day content creation, updates and publishing through Umbraco across the group’s websites, including headless and hybrid implementations. 
• Prepare and optimise images and other media for web use, including resizing, compression, cropping and adapting assets for different layouts and devices while maintaining quality and brand standards. 
• Understand how content moves from CMS to website front ends through APIs, and support the associated preview, publishing, testing and release processes. 
• Apply strong quality assurance to content and releases, checking links, layouts, formatting, metadata and customer journeys before and after publication. 
• Coordinate website changes, prioritising mandatory and time critical updates alongside business as usual requests. 
• Make first line CMS and website checks, investigate issues and work with developers, agencies and internal teams to resolve them. 
• Build and maintain a practical understanding of the website stack and code, using it to diagnose issues, assess change requests and communicate clearly with technical teams. 
• Monitor content freshness and consistency across the brand portfolio, identifying outdated, duplicated or conflicting information and arranging updates. 
• Use analytics to understand website performance and customer behaviour, then recommend improvements. 
• Support technical SEO and AI visibility improvements through sound content structure, metadata, linking and collaboration with specialists. 
• Help improve CMS processes, publishing guidance, automation and documentation so that routine changes are reliable, repeatable and well governed. 
• Maintain clear records of changes, approvals, testing and recurring issues. 

• Hands-on experience managing website content through a CMS. Umbraco experience is desirable 
• Understands how websites are built and maintained, including headless or hybrid CMS setups 
• Technically curious, with the confidence to investigate issues and understand code where needed 
• Detail focused and diligent, with the discipline to handle time critical changes accurately 
• Comfortable preparing and optimising media for web use 
• Uses analytics and customer insight to identify practical improvements 
• Adaptable and resourceful, able to move between content, CMS tasks and technical problem solving 
• Communicates clearly and works well with colleagues, developers, agencies and other stakeholders 
• Brings initiative and curiosity, developed through work, study or personal projects 
• Experience in a regulated environment is desirable 

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done