Webchat Team Leader 42.5 hours/week - Liverpool Church Street

Location: Liverpool Church Street Salary: £12.60 per hour + incentives Hours: 37.5 hours per week Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. Please note if your application is successful your personal details and application will be shared with our Franchise Partner. What will you be doing? We are searching for talented individuals to join us on Webchat within our growing team in our Vodafone Liverpool Church Street Partner store. In this role, you will be responsible for identifying customer needs and determining appropriate actions for resolution, delivering commercial KPI's within our partner stores and increasing our digital presence. By interacting directly with customers through an online conversation platform, you will understand their needs, build trust and create a personal experience to be remembered. Who are we looking for? We need passionate team members who can help us capture the energy and initiative needed to deliver amazing customer service and sales each day. We are looking for people who are levelheaded, have a mature mind-set, combined with enthusiasm, energy and drive. Commercial understanding and the ability to identify potential opportunities, as well as holding strong communication skills will be key to this role. What's in it for you? This role offers a competitive salary. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best! Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.