Welcome Host

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We’re looking for a confident, proactive, and service driven Welcome Host to be the first point of contact for residents, guests, and visitors at a high end residential building in the heart of Soho. 

This is a standalone position where you’ll take ownership of the front of house experience and ensure the building runs smoothly day to day.

Key Responsibilities

• Welcome residents, guests, and visitors with warmth and professionalism
• Build rapport with residents and recognise regular visitors
• Assist with daily requests such as taxi bookings, reservations, deliveries, and directions
• Maintain accurate visitor logs and support building security protocols
• Oversee visitor management and access control
• Coordinate with building management and facilities teams to report issues or support maintenance needs
• Handle queries, complaints, and requests with confidence and discretion
• Carry out general administrative and reception duties to support smooth building operations

Hours: 40 hours per week, 9am-5pm, Mon-Fri

Salary: £32,000-£35,000 per annum.

• Strong multitasking ability and excellent communication skills
• Previous customer service or front of house experience
• Able to remain calm and efficient during busy morning periods
• Comfortable working independently during quieter afternoon hours
• Confident dealing with a demanding, high expectation client base
• The successful candidate either have a valid SIA license, or be comfortable with obtaining one.

What's in it for you?

• Competitive holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.