Welcome Host Team Leader

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Would you like to be based at the Edinburgh offices of one of the largest international banks in the world?!

We are looking for a Welcome Team Leader to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence. 

The role of the Welcome Team Leader is to supervise and develop the team to provide the highest level of client care and personal service to all stakeholders in the Client's business which includes visitors, clients and internal stakeholders.

Shifts: 40 hours per week, shifts between 7 am- 6 pm from Mon-Fri

Salary: £33,945

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude, with the ability to set the example, lead and develop a large, diverse team and promote change. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. 

Previous supervisory customer service experience is essential, with a minimum of 12 months in a 5* customer service role in corporate or hotel environment.  Experience working with audio visual and conferencing equipment is highly essential, room reservations, switchboard and help desk systems.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.