Welfare Benefits Case Manager

The following position will play a pivotal role in ensuring the delivery of high-quality Welfare Benefits Advice and related services. The business aims to uphold standards consistently and provide value to its clients while minimising financial risk and exposure for both the client and the firm. By maximising client's entitlement to statutory funding and services, the firm seeks to enhance and improve the value they receive.

Client Details

We are currently representing a leading UK-based law firm specialising in providing a wide range of legal services to individuals and businesses. They offer expertise in personal injury, medical negligence, family law, estate planning, and corporate and commercial legal support. The firm is known for its client-focused approach, commitment to justice, and dedication to securing the best outcomes, whether through litigation, advisory services, or financial planning. With a strong national presence, they serve clients across various sectors, helping them navigate complex legal challenges with tailored solutions.

Description

Key responsibilities consist of:

• Delivering a high-quality Welfare Benefits Advice service to clients, case handlers, and relevant stakeholders across all service lines and locations nationwide.
• Providing a fully accessible, comprehensive, and specialist welfare advice service tailored to individual client needs.
• Ensuring clients receive the correct benefits based on their current circumstances and eligibility.
• Assisting with benefits applications, conducting reviews, and handling appeals when appropriate and requested by the client or case handler.
• Staying up to date with welfare policies, services, and advocacy resources by attending, identifying, and sharing relevant internal and external training opportunities.
• Supporting the development and awareness of the Benefits Advice Service within the business by delivering internal training to case handlers where needed.
• Maintaining compliance with the firm's policies and procedures while ensuring all work meets or exceeds SLAs and client expectations.
• Pursuing continuous personal and professional development, including attending necessary training sessions.
• Fostering strong working relationships across all departments to provide a seamless and integrated client service.
• Collaborating with Team Leaders and other key personnel to ensure the consistent delivery of required services and addressing any arising issues.
• Travelling as necessary to meet client needs and provide in-person support where appropriate.

Profile

Key responsibilities consist of:

• Proven track record in delivering generalist welfare benefits support, ensuring comprehensive client assistance across diverse needs.
• Comfortable working with clients from varied social and economic backgrounds.
• At least two years of hands-on experience providing specialist welfare benefits advice, including assisting clients with applications, assessments, and appeals.
• Skilled in evaluating service standards and processes, offering practical recommendations while assessing risks and business impact.
• Strong communication abilities, enabling effective engagement with employees, stakeholders, and management.
• Well-developed research and analytic skills to support case handling and decision-making.
• Exceptional teamwork and collaboration skills, with a focus on maintaining high service standards.
• Professional approach with excellent attention to detail and strong presentation skills.
• Capable of managing high caseloads independently while thriving under pressure.
• Highly organised with the ability to multitask and prioritise effectively in demanding environments.
• Willingness to travel as needed to fulfil job responsibilities.
• Proficient in IT and experienced in using multiple case management systems

Job Offer

• Hybrid & flexi-remote working
• Enhanced pension contribution scheme
• Working from home equipment
• Bonus non-fee earner entitlement
• 27 days holiday + BH
• Health insurance scheme
• Medicash plans