Wholesale Customer Service Team Leader

Wholesale Customer Service Team Leader | £45,000 | West London-based | Hybrid (Minimum 4 days in-office)

For this role we require someone fluent in English + One European Language (German, French, Spanish or Italian) if that is you, read on!

A well-established, design-led company with a strong international presence is looking for a Wholesale Customer Service Team Leader to join their growing EU team. With a reputation for quality, creativity, and exceptional service, they partner with a wide network of stockists and retailers across Europe.

What You'll Do:
You'll lead a growing team of 8 talented Customer Service Specialists, supporting stockists, agents, and our amazing sales team across the UK and Europe.

• Inspire and coach your team with regular 1:1s, reviews, and training
• Set clear goals and KPIs that drive excellence
• Represent the brand's unique tone of voice across every interaction
• Resolve complex queries with confidence and care
• Collaborate with stakeholders and ensure timely customer service actions
• Work with SAP to process orders and queries
• Keep a constant eye on opportunities to improve how we work and support our customers

What You'll Bring:

• Proven experience managing a large customer service team
• Commercial awareness and a solutions-focused mindset
• Confident communication and leadership skills
• Strong Excel and PowerPoint skills
• Fluency in English + one of the following: German, French, Spanish or Italian
• A friendly, collaborative personality who thrives in a fast-paced, creative environment

Bonus Points For:

• Experience with SAP, Zendesk or similar platforms
• Knowledge of the gift, toy or lifestyle retail sector in the UK or EU

Apply now if you're ready to bring joy, leadership, and a little magic to a team that makes soft things happen.

(Only applicants with an additional European language will be considered - we can't wait to hear from you if that's you!)

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