Window Cleaning Operations Manager

Role: Window Cleaning Operations Manager
Salary: £65k plus car/car allowance / benefits
Job Status: Permanent / Full Time
Location: London / Northern Home Counties ideally
Vacancy Reference: VR/0523
Role Description:
Our client is an award-winning Commercial Window Cleaning company operating across London, Midlands & the South of England.
An exciting opportunity has arisen for a highly organised and experienced leader to join their management team as Window Cleaning Operations Manager.

Skills and Experience:

• Proven experience of managing window cleaning or specialist cleaning operations and large contracts
• Hands-on understanding of window cleaning methods, processes, equipment and standards
• Excellent working knowledge of health and safety practices, including RAMS documentation
• Confident in using IT systems, apps and latest CRM technology
• Strong ability to exercise judgement, negotiate and make sound decisions when working to tight timescales
• Exceptional communication skills, with the ability to build trusted relationships with clients, colleagues, and suppliers
• Commercially astute, with a focus on delivering value and operational efficiency
• Full UK driving licence (essential).
• General Overview of Duties:
• Day to day team management
• Contract management
• Quality audits
• Health and safety audits
• Manage Risk Assessment and Method Statement documentation for all specialist works
• Client visits
• HR management of team including 1-1s and team meetings
• Toolbox talks
• Recruitment of new window cleaners
• Arrange and head-up staff training (in-house and external courses)
• Oversee maintenance of equipment and vans
• Oversee schedule of window cleaning and specialist cleaning jobs via CRM system
• Create quotes and carry out site surveys for new requests
• Oversee arranging access equipment hire i.e. MEWP, TM, SPIDER
• Oversee weekend works and night projects ensuring completion on time/ budget
• Reporting into the Managing Director

This is an excellent opportunity for the right individual (from a similar role within the window cleaning industry) who can motivate a team, embrace challenges, overcome them and succeed in a rapidly growing and ambitious company.

Experience:

• Window cleaning management: 5 years (preferred)
• Driving Licence (required)
• Entrepreneurial Flair - this is a growing business which can offer Director level opportunities for those who excel in their role.