Work Control Center Manager

Job Summary

The Work Control Center Manager is the single point of contact for the Maintenance Work Control group and provides direction, instructions and guidance to ensure that work scheduled is completed per the schedule and correctly entered into Projects and General Fund Enterprise Business Systems (GFEBs). This position is responsible for the effective and efficient supervision and control of activities for work control processes.

Principal Accountabilities

(Typical duties include the following, although specific duties vary by assignment or contract.)

• Monitors and helps to manage the scheduled work readiness through meetings, issues resolution, metrics, dashboards, schedule reviews, walkthroughs, etc.
• Responsible for work control, planning, infrastructure, facilities support and plant operations.
• Receive and review service requests and work orders submitted by the customer and determine proper response and actions for delegation.
• Maintain a database of all customer submitted and internal service requests and or work orders.
• Participates in future planning and develops plans with all functional areas in O&M and Public Works.
• Provides all required reports as directed.
• Responsible for maintenance, repair, minor construction and operation of facilities to ensure cost effective and reliable support.
• Provides coordination and instructions for building, repairs, upgrading and coordinating office space planning and design, conducting office work environmental studies and preparing facility master plan.
• Ensures a high degree of customer satisfaction by quality on time performance and best return for their investment.
• Performs other qualified duties as assigned.

Knowledge & Skills

• Knowledge of ERP Business System Applications
• Knowledge of business practices and procedures plus facility planning management.
• Knowledge of the functions and operations of major U.S. agencies.
• Excellent supervisory, leadership, planning, decision making and scheduling skills.
• Detail oriented with the ability to handle multiple tasks independently.
• Effective oral, written and interpersonal skills.
• Knowledge of various computer applications including Microsoft Office.
• Additional knowledge/skills may be required by contract or assignment.

Experience & Education

• Two (2) plus years of experience in administering ERP System Transactions
• Bachelor’s degree in an associated discipline preferred. 
• Eight (8) years’ experience in a facilities maintenance, base camp maintenance, or related field.
• Additional experience/education may be required by contract or assignment.

Physical Requirements/Working Environment

• Assigned to overseas locations where living and working conditions at assignment location could be remote and uncomfortable, with long hours, exposure to weather, dust, and hazardous/harsh conditions.

Travel

• Ability to travel domestically and internationally

OTHER RESPONSIBILITIES

• Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

• Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

• Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job