Working Capital Client Service Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Working Capital Client Services Manager.

This is a client-facing role and will deliver globally connected, excellent and market leading service to clients in line with Global Trade Solution (GTS) Client Service global segmentation model. Your responsible for managing, owning and handling the transactional needs of assigned clients.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions


• Handle, own and resolve clients’ transactional queries, issues, raising complaints and assisting with resolution


• Effectively handle and resolve client complaints including timely recording, tracking and assisting with cause and resolution


• Coordinate with Transaction Services staff, COE (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues


• Provide transactional GTS advisory to assigned clients, Client Directors / Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning

To be successful in this role you should meet the following requirements:

• Knowledge and experience in Trade Finance or Receivables Finance


• High commitment to service excellence and client relationship management


• A passion for serving clients


• Strong interpersonal, influencing and communication skills


• Strong multi-tasking and problem-solving skills


• Strong relationship-building skills

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].