Workplace Community Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Would you like to be based at the London offices of one of the largest international banks in the world?!

We are looking for a Community Manager to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence. 

Responsibilities: -

• Be the singular point of contact and escalation for the General Manager and Senior Portico leadership team
• Have a strategic oversight of all Portico services on site, delivering Front of House, Back of House to a consistently high standard. This includes responsibility for (but not limited to) Reception, Client Meeting Suite, Internal Meeting Rooms, Executive Office and Client Floors.
• Manage resources to ensure full and effective staffing cover across all areas of the service
• Create and consistently implement SOPs for all aspects of the Portico service
• Manage, maintain, and develop relationships with key stakeholders across the business, to understand their needs and transfer these to the service
• Work closely and proactively with our client’s and teams on key projects
• Deliver service against contractual KPIs and SLAs
• Carry out regular audits of the service we provide to the client
• Produce monthly client reports covering all aspects of the service
• Take appropriate action to address service issues to the satisfaction of the client and company
• Proactively foster a one team approach with BaxterStorey
• Ensure that you are Security conscious. Be aware of and ensure that users follow security access control policies and have confidence in challenging this when it does not happen
• Take an active role in any project work around future co-working developments on site
• Attend all relevant meetings with updates of the service we provide

Shifts: 40 hours per week, shifts between 7am-6pm from Mon-Fri

Salary: £47,940

People/ Interpersonal Skills

• Confident to communicate clearly, concisely, and effectively at all levels
• Ability to engage with people to create empathy, trust, and rapport
• Leadership skills and behaviours
• Bold and confident with suggestions and ideas
• Exceptional customer focused manner
• Proactive approach
• High standard of personal appearance
• Impeccable attention to detail
• The desire to take responsibility and ownership, through to resolution, for issues and concerns
• Be Flexible, proactive, and positive attitude.
• Be Organized and able to prioritize work effectively, with the ability to multi-task.
• Be a strategic thinker and innovative problem solver.

Skills/Experience

• Leadership experience within a 5* corporate environment or similar role
• Experience in a client/guest services role or similar role
• A proven record of leading a large, diverse, and dynamic team
• Experience of managing and developing leadership roles
• Experience of leading through change
• Understanding of how day to day performance links to SLAs and KPIs
• Experience working with audio visual and conferencing equipment highly desirable.

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What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.