Workplace Host

Workplace Host

Birmingham City Centre

Salary basic £29,000 and benefits

Role purpose

To actively deliver the Workplace experience across the Regional Corporate Portfolio that ensures we are offering a First-Class service by building and maintaining strong, positive relationships with the client, customers and vendors.

Key Responsibilities:

* Conduct daily walk arounds logging any faults or issues with the Helpdesk.

* Track & manage all open jobs through to final completion.

* Quality check paperwork to ensure compliance and audit satisfaction.

* Ensure excellent communication by attending operational meetings with the team.

* Point of contact for FM services including maintenance, repairs, fabric works & requirements.

* Assist with setting up meeting rooms and layouts when required

* Build and maintain strong, positive relationships with the client, customers and vendors to promote excellent customer service.

* Ensure all signage and artwork is on brand and compliant removing any non-conformity.

* Undertake basic reception duties e.g. booking & managing meeting rooms, welcome & escort visitors (book/ check them in), hospitality, general Front of House admin etc

* IT support e.g. daily checking IT kit on desks and in meeting rooms, completing fixes where possible, logging IT tickets where fix isn't possible, and tracking job through to completion

* Understand escalation process both on client and business side for reporting all operational and risk issues;

* Effectively monitor delivery of Reactive/PPM works and ensure contract KPI’s/SLA’s are monitored and met

* Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks

* Set up monthly drinks and assist with other office events

* Organise couriers incoming/outgoing post return leavers IT kit to London

* Comply with Health, Safety and Environmental policies and audit compliance.

* Attention to detail of communication to team, stakeholders and the business in general including emails, signage and poster management

* Responsible for ensuring Front of House is covered at all times arranging temps when required

* Be the face of Workplace & ‘go to’ person for all workplace related matters.

* Landlord liaison around access permits, booking in contractors, loading bay etc. .

* Support office moves and re-locations.

Skill & Experience

Good attention to detail

Pro-active and hands on

Ability to show initiative

Must have excellent communication skills

Excellent organisational skills and the ability to prioritise a busy workload

Knowledge of the FM discipline ideal

Ability to work alone or as part of a team

Ability to work closely with / manage contractors & third party suppliers on a day to day basis;

Experience of developing relevant client relationships

Previous experience of working within a in a high profile corporate environment

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