Workplace Lead

Currently recruiting for an experienced Workplace Lead to join our client in the heart of St Pauls. Reporting into the London Office Manager, this individual will be responsible for maintaining seamless front of house operations while ensuring a first-class customer experience for staff and external visitors.

This is a fantastic opportunity to join a high-performing team in a fast-paced environment. The role offers the successful candidate a chance to make a meaningful impact on the services provided to staff and guests at a London headquarters.

As Workplace Lead, you will be responsible for overseeing front of house and hospitality operations, ensuring optimal service at all times. The role involves engaging with both internal and external stakeholders, enhancing communication, and supporting a positive and professional workplace culture.

• Lead the Workplace Team in delivering seamless service across Reception, Service Areas, Clubroom, open office spaces, meeting rooms, post room, Workplace Experience, Support, and event.
• Deliver an exceptional workplace experience for employees and visitors
• Serve as a brand ambassador for the organisation
• Ensure adherence to all site procedures and service standards
• Maintain immaculate presentation in reception and client meeting areas
• Take ownership of all workplace areas to ensure cleanliness, presentation, and functionality
• Oversee hospitality operations, ensuring appropriate service levels and stock management
• Liaise with the Executive Assistant group to support events and venue management
• Manage switchboard services for both internal and external calls
• Build strong relationships with stakeholders, particularly at executive levels
• Handle all user and client requests efficiently and professionally
• Work with service desks to resolve facilities and IT requests
• Collaborate with Facilities Management, IT, and supplier teams to improve service delivery
• Promote and uphold health, safety, and security standards
• Conduct daily workplace inspections and maintain high standards
• Support the Office Manager and wider team with projects, events, and other tasks
• Provide cover for the Office Manager during absences
• Assist with planning and organising seasonal office events

• Corporate, hospitality, or customer service experience
• Excellent written and verbal communication skills
• Good understanding of Health & Safety standards
• Highly organised and capable of managing multiple priorities
• Strong attention to detail and interpersonal confidence
• Excellent personal presentation
• High level of customer service and a proactive, can-do attitude
• Comfortable communicating at all levels of an organisation
• Ability to maintain confidentiality