Workplace Operations Lead

Workplace Operations Lead
£40,000 + bonus 
Basingstoke

Are you a people-first professional who loves bringing structure and a seamless experience to busy, service-driven environments? We're on the lookout for a dynamic Workplace Operations Lead to take ownership of day-to-day operations across one or more sites, ensuring clients and teams feel supported, valued, and empowered every step of the way.
This role blends client relationship management, team leadership, and operational oversight perfect for someone with a background in facilities, hospitality, flexible workspace, or office management who wants to step into something bigger.

The Role:

• Acting as the face of your site(s), ensuring every client has a consistently positive and professional experience

• Overseeing daily operations including facilities, reception, and support teams
• Taking ownership of income generation through occupancy, renewals, and services
• Building strong relationships with brokers, local partners, and stakeholders
• Supporting marketing efforts and local promotions to drive footfall and brand awareness
• Reviewing financial performance, managing budgets, and analysing cost control
• Conducting regular audits and inspections to maintain high operational and safety standards

The Person:

• A strong communicator and relationship builder
• Background in office/facilities management, serviced offices, hospitality, or customer-facing operations
• Commercial awareness and the confidence to work to targets and budgets
• A hands-on, can-do mindset – you take initiative and lead by example
• Highly organised, with excellent time management and attention to detail
• A natural leader who knows how to get the best from a team

If you love creating smooth, standout workplace experiences and enjoy making things happen behind the scenes we want to hear from you!

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114