Works Coordinator

Works Coordinator 

• Location: Northfleet, Kent, DA11
• Contract Length: Permanent
• Hours: 35 hours per week (Monday to Friday)
• Salary: £25,991.41

We are seeking an enthusiastic, customer and housing focused individual to join a housing association within a Housing and Maintenance Operational team on a permanent basis. This role is ideal for someone passionate about providing excellent customer service and administrative support within the housing and maintenance sector.

Day-to-day of the role:

• Assist in organising tenancy management functions and booking repairs.
• Deal with damp and mould cases, ensuring they are raised, and updated promptly.
• Handle phone calls and respond to requests from residents regarding maintenance, compliance, anti-social behaviour (ASB), tenancy matters, and other housing/repair functions, including taking rent payments.
• To log repairs, orders, or record resident notes and conversations.
• Contact residents by phone and email to schedule appointments for inspections and repairs.
• Follow up with contractors on jobs completed, outstanding, and update residents as required, tracking each request and checking notes and photographs to ensure work is completed.
• Review jobs for recommendations and ensure quality control.
• Keep residents informed throughout the repair process and any concerns raised, aiming to improve communication, core outcomes, and satisfaction levels.
  
   

Required Skills & Qualifications:

• Proven customer service experience and a strong administrative / social housing background.
• Excellent organisational skills and attention to detail.
• Proficiency in Microsoft Office packages and experience using CRM systems.
• Excellent communication skills, both written and verbal.

To apply for the role please submit your CV or reach our directly to