Workshop & Repair Centre Coordinator

In this role, you will contribute to the execution of the service delivery, strategy and growth of the Stonehouse Service Workshop and Repair Centre. You will also showcase your expertise by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and projects to customers, while maintaining technical accountability for the coordination and quality of workshop and repair activities.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. 

Your Role and Responsibilities

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

• Prepare, issue, and proactively follow up on customer quotations from RFQs across multiple channels, maintaining accurate and up-to-date records in systems such as SalesForce and ServIS.

• Coordinate end-to-end workshop operations, including booking, scheduling technicians, procurement, order processing, invoicing, and dispatch to ensure efficient service delivery.

• Plan and manage sales orders in line with Service Rates or Full Cost Model, ensuring margin control, billing accuracy, QA compliance, and adherence to Levels of Authority.

• Monitor service performance, resource utilisation, and billing milestones, ensuring timely delivery and revenue realisation.

• Maintain technical accountability for workshop and repair activities, ensuring all work meets required quality, safety, and technical standards.

• Provide technical input and guidance on quotations, proposals, and contracts to ensure solutions are accurate, commercially viable, and aligned with customer needs.

• Manage customer and supplier accounts, including account setup, credit amendments, order releases, and resolution of account disputes.

• Drive continuous improvement initiatives within the service team to enhance productivity, operational efficiency, and customer satisfaction.

Work model: onsite {#LI-onsite} from our Stonehouse location

Qualifications for the Role

• You are skilled in customer service operations and have experience in coordination activities

• You are computer literate with experience in Microsoft Office, CRM/ERP systems, and other Windows-based business systems

• You have the ability to demonstrate your experience in engineering operations and customer focused roles.

• You hold either an engineering qualification or a minimum of 2 years experience in an engineering discipline.

• You are at ease communicating in English using a variety of communication methods.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary

• 25 days annual  leave plus bank holidays

• Competitive contributory pension scheme

• Life assurance

• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)

• Internal mobility opportunities, mentorships & access to projects globally

• Employee Assistance Programme

• Generous employee referral scheme

For the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

The Measurement & Analytics Division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division’s portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing ‘before’ and ‘after’ values, enabling efficient operations and environmental sustainability through measurement.  

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
Run What Runs the World.  

#RunwithABB